Director of Services

Description

We’re building ‘the’ Teaching Hospital for pediatric therapy — a category of one by driving excellence in outcomes, developing clinicians, building payer trust, and embedding systems across what we do.

Are you an experienced multi‑site leader who thrives at the intersection of clinical excellence and operational execution? Do you love coaching direct reports to hit high standards, tracking metrics to build targeted action plans, and cultivating an environment where both your team and your clients thrive? If you want to use your leadership expertise to deliver daily, sustainable, and consistent care for the children and families who matter most to Bierman’s mission, we have an exciting opportunity for you!

Full‑time

We are looking for a Director of Services who can accelerate client success across their assigned region. Reporting to the EVP of Operations, you will provide leadership, performance management, and data‑driven guidance to a team of Practice Managers and Clinical Directors. Your work directly drives regional growth, ensures ethical clinical practices, and raises the bar for service delivery across our centers.

• Multi‑Site Leadership Depth:
  Proven expertise managing large, multidisciplinary teams across multiple healthcare centers.
• A Data‑Driven Mindset:
  Excellent analytical instincts with a comfort using KPIs and center‑specific trends to formulate strategies and targeted action plans.
• Strategic & Financial Acumen:
  Experience building annual budgets, balancing labor ratios, and executing regional growth strategies.
• An Adaptable Player/Coach Style:
  The natural drive to take initiative, motivate staff, and model the company’s core values while rolling up your sleeves when needed.
• Tact and Diplomacy:
  Exceptional patience and communication skills to navigate difficult conversations and align stakeholders across a matrixed organization.
• Genuine Excitement About Our Mission: A passion for early intervention, a love for working with children, and an unwavering commitment to keeping client focus at the core of your work.

• Direct Leadership & Accountability:
  Supervise, mentor, and establish performance metrics for Practice Managers and Clinical Directors within your assigned region.
• People Development:
  Actively build bench strength by creating internal career progression paths, fostering employee growth, and enhancing retention.
• Culture Cultivation:
  Uphold the company’s core values, cultivating a center environment anchored in integrity, creativity, respect, teamwork, and excellence.
• Workforce Planning:
  Partner closely with the Talent Acquisition team to coordinate workforce planning, hiring needs, and strategic staffing ratios.
• Process Governance:
  Ensure all operational processes and administrative workflows are executed effectively, with integrity, and in full alignment with company standards.

• Clinical Excellence Partnership:
  Partner with the Director of Clinical Excellence and the Clinical Training Team to achieve outstanding clinical outcomes and team skill development.
• KPI Strategy & Execution:
  Monitor and report on key operational metrics, using data trends to design and execute center‑specific improvement plans.
• Ethical Compliance:
  Safeguard clinical quality and ensure that all child programming remains ethical, appropriately individualized, and delivered with absolute integrity.
• Documentation & Reporting:
  Enforce the timely, compliant completion of clinical and operational documentation across your designated centers.

• Budgeting & Fiscal Health:
  Collaborate with the EVP of Operations and the Finance team to construct and manage realistic annual budgets.
• Cost‑Effective Operations:
  Monitor ongoing financial performance, optimizing center resource allocation to drive sustainable, cost‑effective regional metrics.
• Matrix
  
  Collaboration:
  
  Work dynamically across teams and functions to support smooth project tracking, cross‑functional strategic alignment, and clear stakeholder…