Senior Client Program Manager

Senior Client Program Manager

As a Senior Client Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners and will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

• Champion and execute client delivery and service processes to manage client initiatives
• Champion voice of the customer feedback for end-to-end client satisfaction and engagement
• Develop strong client relationships and identify opportunities to better support their business objectives
• Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
• Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
• Map out and execute strategies that will enable scaled adoption of products across key customers
• Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery

• Bachelor's degree in business, operations or a related field required.
• 9+ years of experience in business and IT program and project management
• 5+ years of experience in the Financial Services Industry preferred
• Shown success in effectively driving delivery
• Working understanding of business financial practices and accounting
• Strong experience in data-driven management, metrics and reporting

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Extensive and solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
• Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
• Solid and bold thought leadership and the ability to influence others through collaborative efforts
• An ability to assertively and quickly establish credibility and rapport with a broad set of constituencies

$ - $

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.