RN, Clinical Office Supervisor - Oncology ​/ Hematology

Clinical Office Supervisor, RN

Job Title:

Clinical Office Supervisor, RN

Grade: 34

Department:
Varies

Supervisor/

Reports to:

Department Manager

Exempt or Non-Exempt (FLSA):
Exempt

Written/Revised Date:
May 2011; revised October 2012, May 2018

Supervisory Responsibility:
Yes

Position Summary:

The Office Supervisor, under the supervision of the Department Manager is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.

Essential Job Functions:

• Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison, Clinical Coordinator/ Department Manager. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff. Demonstrates flexibility with various work schedules.
• In collaboration with the Clinical Coordinator/ Department Manager, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
• Completes and populates Physician and staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitor and control overtime use. Manage weekly staff swipe reports.
• Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff. In collaboration with Clinical Coordinator/ Department Manager, evaluates clinical staff according to SUMMIT policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.
• Works with QI/Practice Transformation and Department Manager to implement and create action plans for SUMMIT clinical quality improvement process at the POD level. Monitor all Quality dashboards.
• Monitors departmental compliance with all applicable standards (OSHA, HIPPA, Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues.
• In collaboration with Practice Transformation Department, advances the department's technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems. Serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to;
  Documentation of Information obtained during visit, Vitals, Smoking, Demographic, Patient Outreach, 21-day overdue work list, Pre-visit Planning, Outreach for Screening, Referral Tracking, Clinical Summaries and patient education material as well as Patient Portal communications
• With staff and Providers:
  Works with the physician POD Liaison(s) to ensure efficient office operations. Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SUMMIT policies. Communicates with physicians and POD Liaison on regular basis to ensure seamless flow of communications. Resource for department to manage patient issues and concerns; reports back to Providers and Clinical Coordinator/Department Manager.
• In collaboration with Nurse Educator, maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education. Increases operational efficiency in PODs through cross training of personnel. Supports any/all Career Ladder opportunities to bring staff to their highest potential.
• In collaboration with Pod liaison and Clinical Coordinator/Department Manager implements customer service action plans.
• Holds monthly POD staff meetings; communicates pertinent SUMMIT initiatives and information to staff. Attends Department Manager's meetings.
• All other duties as assigned.

General

Job Functions:

• Delivers direct patient care within the scope of licensure and in accordance with SUMMIT policy.
• Assumes accountability for the quality…