Director, Client Solutions Engineer

Responsibilities

• Act as a senior technical client-facing leader for Fiserv for Platforms, owning solution design and technical confidence through close
• Partner directly with Sales to qualify opportunities, shape deal strategy, and accelerate sales cycles
• Lead discovery with platform executives, product leaders, and architects to uncover business models, monetization goals, and growth constraints
• Translate client needs into compelling, outcome-oriented solution narratives across onboarding, pay-ins, funds flow, payouts, and embedded finance
• Design and present platform architectures, APIs, and fund flows that balance client needs, compliance, and commercial viability
• Identify and address technical, operational, and regulatory risks early to unblock deals and reduce late-stage friction
• Differentiate Fiserv versus competitors by clearly articulating tradeoffs, scalability, and time-to-market advantages
• Influence pricing and commercial discussions by aligning solution scope, effort, and value delivered
• Collaborate with Product and Engineering to validate roadmap alignment and secure deal-critical commitments when required
• Support contract execution by ensuring technical accuracy in solution descriptions, scopes, and assumptions
• Provide structured feedback to Product on market gaps and emerging platform needs based on active deal conversations

• 8+ years of experience in client-facing technical sales, solutions engineering, or presales roles for enterprise technology platforms
• Proven track record of supporting and closing complex, multistakeholder deals
• 5+ years of experience with API-driven platforms, integrations, and modern SaaS architectures
• 5+ years of experience in payments, acquiring, Pay Facs, marketplaces, or embedded financial services
• Strong understanding of platform economics, fund flows, onboarding/KYC/KYB models, settlements, and payouts
• Ability to translate technical concepts into business value and commercial outcomes
• Experience partnering with Sales teams in quota-carrying or revenue-aligned environments
• Bachelor’s degree in computer science, engineering, or equivalent practical experience