OMS Platform Reliability Lead

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• 5+ years of experience in OMS Technical Operations, Platform Engineering, Site Reliability Engineering (SRE), or Production Support within high-volume, event-driven SaaS environments.
• Strong experience supporting Order Management Systems (OMS) and distributed integrations.
• Advanced knowledge of GraphQL queries, mutations, aliases, fragments, and variables.
• Strong understanding of REST APIs, JSON, and event-driven architectures (Pub/Sub, Kafka, Event Grid, or similar).
• Hands‑on experience with observability and monitoring tools such as Splunk, Datadog, ELK Stack, or New Relic.
• Strong experience with Git, version control, and deployment processes.
• Proficiency in reading, debugging, and troubleshooting Java-based applications and custom extensions.
• Strong understanding of ITIL processes with an SRE mindset focused on automation and operational excellence.
• Excellent analytical, troubleshooting, and communication skills.

• Design and implement automation solutions to improve OMS platform reliability and reduce manual intervention.
• Develop automated order remediation and recovery mechanisms for synchronization failures across integrated systems.
• Build tools and utilities using platform SDKs, APIs, and scripting to support operational efficiency.
• Drive self‑healing capabilities and proactive platform monitoring.

• Develop and maintain dashboards to monitor API performance, GraphQL query execution, system health, and integration success rates.
• Implement and optimize alerting strategies to proactively identify stuck orders, inventory discrepancies, and integration failures.
• Analyze system metrics and trends to improve platform stability and performance.

• Serve as the technical escalation point for complex production incidents and platform issues.
• Perform deep‑dive troubleshooting across application logs, integrations, APIs, and event‑driven workflows.
• Lead root cause analysis efforts and implement long‑term corrective actions.
• Document technical resolutions, workarounds, and operational best practices.

• Analyze API response times, integration bottlenecks, and application performance issues.
• Collaborate with engineering teams to recommend and implement platform improvements.
• Support scalability, reliability, and operational readiness initiatives.

• Act as the technical liaison between business, architecture, engineering, and operations teams.
• Collaborate with platform vendors and internal teams on upgrades, enhancements, and release planning.
• Mentor support and operations teams on troubleshooting, GraphQL optimization, and technical best practices.

• Review and validate platform configurations, integrations, and deployments during release cycles.
• Support change management processes and operational readiness activities.
• Manage source control and branching strategies for operational fixes and configuration updates.

• Experience with Fluent Commerce OMS, including GraphQL APIs, Webhooks, and business rules.
• Experience supporting eCommerce, order fulfillment, or retail technology platforms.
• Familiarity with CI/CD pipelines and Dev Ops practices.
• Experience working in cloud‑based SaaS environments.