Billing & Payments Analyst

Billing & Payments Analyst

The Billing & Payments Analyst will assist with the general operations of the finance department, with a focus on accounts payable and billing support for the B2C customer segment. The incumbent will handle the full AP cycle – from invoice collection to vendor payments – as well as customer billing operations. He/she will work closely with vendors and customers, as well as the Sales and Customer Support teams.

Accounts Payable

• Own the end-to-end accounts payable process: collect vendor invoices, record them accurately, and ensure all vendors are paid in time
• Maintain and monitor the AP Ageing report, flagging overdue or upcoming payables
• Manage the procurement taskboard, tracking and resolving all AP-related tasks and requests
• Collect W forms (W-9/W-8) from vendors and keep vendor tax documentation complete and up to date
• Maintain accurate records of purchase orders, invoices, and payments

Billing & Customer Support

• Respond to customer billing-related requests through ticketing systems and email
• Handle payment disputes and chargebacks end-to-end
• Process refunds and cancellations
• Perform ongoing billing system cleanup to keep subscription and customer records accurate
• Process internal and external requests for changing customer details, pricing options, and other information in the billing systems
• Collaborate with the Sales and Customer Support teams on customer billing queries and outstanding balances

General

• Make sure company legal and financial policies are followed
• Collaborate with other departments to gather, analyze, and interpret relevant financial data
• Contribute to the team’s mission of improving data flows, optimizing processes, and ensuring accounting output is accurate

• Bachelor’s degree in Accounting or a related field
• 2–3 years of experience with accounts payable, invoicing, collections, and/or billing operations
• Hands‑on experience with (or ability to quickly learn) Stripe, Pay Pal, Zendesk, Brex, and Notion; familiarity with payment dispute/chargeback processes is a strong plus
• Proficient in Microsoft Office applications and Google Sheets
• Fluency with AI tools (e.g., ChatGPT, Claude) and eagerness to apply them to automate and improve day‑to‑day finance workflows
• Knowledge of GAAP is a plus
• Strong attention to detail with a dedication to accuracy
• Excellent verbal and written communication skills, including customer‑facing correspondence via ticketing systems and email
• Ability to analyze large sets of data
• Comfortable working across multiple systems
• Fluency in English
• Ability to work across different time zones

All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.