Customer Support Specialist

As a Customer Support Specialist, you will play a vital role in delivering outstanding service and support to our valued customers. Your responsibilities will include:

• Addressing customer inquiries via phone and in person
• Assisting customers in locating products and services
• Providing accurate quotes and processing orders
• Troubleshooting and resolving customer issues efficiently
• Documenting customer interactions and updating their accounts
• Proactively generating new sales leads
• Learning the full suite of our products and services
• Collaborating closely with the warehouse to manage order and shipping concerns
• Working with the Finance team to ensure accurate billing and documentation
• Communicating effectively with customers across different time zones
• Preparing client quotes, proposals, and presentations
• Maintaining a high level of accuracy and attention to detail
• Demonstrating the ability to multitask and meet deadlines
• Providing prompt feedback and resolution for customer issues
• Submitting timely activity reports
• Exhibiting strong computer skills, particularly with MS Windows
• Fully understanding our comprehensive product suite and pricing structure
• Being mindful of schedules and committed to delivering projects on time
• Coordinating with internal and external Project Managers to ensure all deliverables are on track

Please note that duties and responsibilities may change depending on business needs.