Receptionist, Customer Service​/HelpDesk

Key Responsibilities

Client Service & Interaction

• Greet clients warmly upon arrival and confirm their appointments.
• Answer phone calls, emails, and in-person inquiries professionally and promptly.
• Notify technicians of client arrivals to avoid delays.
• Manage client concerns, resolve minor issues, and elevate major complaints to the Studio Manager.

• Accurately manage bookings, rescheduling, and cancellations through the studio’s appointment system.
• Double‑check daily schedules to avoid overlapping or missed appointments.
• Ensure 100% accuracy of client records and appointment logs.

• Process payments through POS machine, MPESA, or cash, ensuring receipts are issued.
• Record and balance all payments received daily.
• Prepare daily closing reports and secure cash in the designated location.

• Ensure reception desk and waiting area are clean, clutter‑free, and presentable at all times.
• Disinfect high‑touch surfaces regularly and maintain adequate ventilation.
• Restock reception supplies and keep the area organized and inviting.
• Inform Studio Manager of any operational issues, staff absences, or customer complaints.
• Assist with minor administrative tasks as needed.

• Certificate or Diploma in Front Office, Business Administration, Customer Service, or a related field.
• Minimum of 1–2 years’ experience in a receptionist, front office, or customer service role (salon, spa, or studio experience is an added advantage).

• Certificate or Diploma in Front Office, Business Administration, Customer Service, or a related field.
• Minimum of 1–2 years’ experience in a receptionist, front office, or customer service role (salon, spa, or studio experience is an added advantage).

• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with booking software, POS systems, and office equipment.
• Professional appearance and positive attitude.
• Customer‑focused and solution‑oriented.