Healthcare CX Specialist: Customer Support & Insights
Job in
Berkeley, Alameda County, California, 94709, USA
Listed on 2026-06-28
Listing for:
Eko
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
Eko, based in Berkeley, is seeking a Customer Experience Associate to lead customer support and enhance user experiences. You will manage communications via phone, email, and social media while ensuring high customer satisfaction ratings.
This role requires a passion for customer advocacy and strong communication skills. Ideal candidates have experience in customer support and are eager to contribute to healthcare innovation. A familiarity with CRM tools like Zendesk is beneficial.
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