Front Desk Agent - Doubletree Hilton Berkeley Marina

Front Desk Agent
- Doubletree by Hilton Berkeley Marina

Job Category:
Ops
- Hourly Non Mgmt

Requisition Number: FRONT
042614

Posted:
July 20, 2026

Full-Time

Rate: $22.19 USD per hour

Double Tree Berkeley Marina Berkeley, CA 94710, USA

The Front Desk Agent will greet and welcome guests in a friendly, professional, and courteous manner. Perform guest check-in and check-out procedures accurately and efficiently. Verify guest information, process payments, and obtain proper authorizations, including incidental holds. Manage room assignments, reservations, and modifications using the property management system (PMS). Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution. Maintain knowledge of hotel services, amenities, and local attractions to assist guests.

Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction. Handle cash, credit card transactions, and maintain accurate records in compliance with company policies. Follow all brand standards, SOPs, and security procedures. Maintain a clean, organized, and professional front desk area. Support upselling opportunities and promote hotel services when appropriate.

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred
• Flexible schedule, including weekends, evenings, and holidays
• Ability to handle confidential information with discretion

• Customer Focus & Service Excellence
• Attention to Detail & Accuracy
• Problem Solving & Conflict Resolution
• Teamwork & Collaboration
• Time Management & Organization