Undergraduate Student Services Advisor IEOR

Departmental Overview

The Industrial Engineering and Operations Research (IEOR) Department is an academic department within the College of Engineering. With over 20 active tenure-track faculty, as well as emeriti, lecturers, and visiting scholars, IEOR serves approximately 85 Master of Engineering (MEng), 150 Master of Analytics (MAnalytics), 75 MS /PhD, and 350 undergraduate students. At Berkeley IEOR, we expand the frontiers of optimization, stochastics, and data science to solve grand challenges in transportation logistics, supply chains, healthcare, energy, robotics, finance, and risk management.

The First Review Date for this job is:
May 15, 2026 - Open Until Filled

• Academic Advising:
  Identifies and refers for resolution intricate student issues / grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises; recommends petition exceptions that affect the requirements of multiple departments; facilitates new course approval through interaction with the Coordination of College Policy, Academic Senate, or similar organization.
• Serves as the primary student services advisor for IEOR undergraduate students in both the BS major offered in the College of Engineering (CoE), and the BA (Analytics) major offered in the College of Letters and Sciences (L&S), and thus requires deep knowledge of the policies and procedures in both CoE and L&S with regard to student advising. In addition to UG support, this position supports the 5th‑year MS degree program which accepts a small number of UG IEOR majors for an additional year at the graduate level to earn a MS degree.
  
  This includes acting as an information resource, consultant, and often confidante to students, many of whom are international. Recognizes the potential for grievances or downstream issues and proactively finds alternative processes and actions that can minimize, avoid, or completely eliminate such problems.
• Academic Administration:
  Administers various aspects of all IEOR courses (UG and Graduate), including scheduling courses, monitoring enrollments, scheduling classrooms (general assignment inventory and non‑general assignment space), and serves as liaison to faculty/lecturers. Ensures that faculty enter grades for courses in a timely manner. Coordinates course evaluations. Orders course materials, including readers and books, as needed. Acts as main resource for IEOR students with course enrollment issues or questions.
  
  Obtains and submits course grades and distributes and processes evaluations of instructors and assistants for all courses. These course evaluations are a vital part of regular faculty/instructor merit, promotion, and advancement reviews; thus, this role and these tasks are vital to the department as a whole. In close collaboration with Graduate Student Services team and the department manager, lead the recruitment, assignment, and hiring of ASEs (GSIs and Readers) each semester, as part of graduate student financial support.
  
  (Please cross‑reference Financial Aid section below.)
• Courses, Curriculum, Enrollment:
  Responsible for all duties associated with course scheduling. Devises curriculum planning in collaboration with the department chair, faculty, and with other departments, to ensure students' progress through course sequences, avoiding conflicts, and ensuring compliance with campus‑wide policies.
• Prepares preliminary and final class schedules for each semester, planning specific class times to minimize conflicts in student and faculty schedules. Independently manages departmental classroom space and scheduling and prepares final schedule of classes for the whole department. Given the decreasing inventory of general assignment classrooms, increased enrollments overall, and growth in the number of IEOR degree programs as well as Data Science student demand, there are growing challenges in scheduling, curriculum, teaching assignments, and enrollment overall.
  
  Using prior knowledge and experience in course and room scheduling, optimize the assignment of classroom space for maximum coverage.
• Gathers data and materials to support the chair and head…