Program Manager Fung Institute

Departmental Overview

The Coleman Fung Institute for Engineering Leadership, launched in January 2010, prepares engineers and scientists — from students to seasoned professionals — with the multidisciplinary skills to lead enterprises of all scales, in industry, government and the nonprofit sector. The Fung Institute is headquartered in UC Berkeley's College of Engineering, which is recognized for its educational and research excellence and is consistently ranked among the top three engineering colleges in the United States.

The Fung Institute offers educational programs that combine leadership coursework in technology innovation and management with intensive study in an area of technical specialization. This integrated knowledge cultivates leaders who can make insightful decisions with the confidence that comes from a synthesized understanding of technological, marketplace and operational implications.

The Program Manager, in conjunction with the entire student services team, has responsibility for student affairs and advising across all Fung Institute programs and activities, as well as administrative support of the Institute’s current and future program offerings.

Reporting to the Associate Director for Student Services Operations, with a dotted line to the Director of Innovative Programs, the Program Manager will give special attention to the programs and activities within the Director’s portfolio, while also matrixing across the broader Institute set of programs and activities. The incumbent should be prepared to work extensively in online and hybrid program offerings.

• Coordinates day-to-day student lifecycle operations, including onboarding, enrollment, and course participation.
• Serves as a primary liaison with campus and external partners to resolve operational and administrative issues.
• Collaborates with the broader Student Services team to support shared processes and initiatives across the Institute’s activities.
• Serves as a first point of contact for prospective and current students across the Institute’s programs and activities.
• Manages and develops processes for communicating resources and opportunities to students. Collaborates with other staff to keep student-facing communications (e.g., emails, handouts, social media, website) effective and up-to-date.
• Monitors and manages student services processes; resolves issues and supports students throughout their lifecycle with the Institute.
• Identifies process improvements and recommends updates to student services policies and practices.
• Facilitates resolution on re-enrollment or scheduling problems; recommends petition exceptions that affect the requirements of multiple departments.
• Provides backup support across Fung Institute Student Services and Program Operations functions to ensure continuity of operations during peak periods or staff absences.

• Plans and implements outreach programs and recruitment activities with specific target audiences and institutions; develops and conducts regularly scheduled program information sessions throughout the year, in collaboration with the supervising Director, the Institute’s Senior Admissions Officer and Marketing & Communications team.
• Advises prospective applicants on necessary academic preparation and the appropriateness of the program as it pertains to the applicant’s goals.
• Utilizing in-depth knowledge of the organization's enrollment criteria, screens applicants for course enrollment; evaluates domestic and international transcripts for course eligibility.
• Oversees the administration, evaluation, and awarding of program scholarships and supports the coordination of student financial support processes.
• Advises students on financial aid options of the organization.
• Administers program scholarships and supports coordination of student financial support processes.
• Provides guidance and advice to students on available funding resources and program-specific financial considerations.

• Manages student academic and co-curricular community-building programming.
• Proactively develops…