Program Manager Fung Institute

Responsibilities Student Services

• Coordinates day‑to‑day student lifecycle operations, including onboarding, enrollment, and course participation.
• Serves as a primary liaison with campus and external partners to resolve operational and administrative issues.
• Collaborates with the broader Student Services team to support shared processes and initiatives across the Institute’s activities.
• Serves as a first point of contact for prospective and current students across the Institute’s programs and activities.
• Manages and develops processes for communicating resources and opportunities to students. Collaborates with other staff to keep student‑facing communications (e.g., emails, handouts, social media, website) effective and up‑to‑date.
• Monitors and manages student services processes; resolves issues and supports students throughout their lifecycle with the Institute.
• Identifies process improvements and recommends updates to student services policies and practices.
• Facilitates resolution on re‑enrollment or scheduling problems; recommends petition exceptions that affect the requirements of multiple departments.
• Provides backup support across Fung Institute Student Services and Program Operations functions to ensure continuity of operations during peak periods or staff absences.

• Plans and implements outreach programs and recruitment activities with specific target audiences and institutions; develops and conducts regularly scheduled program information sessions throughout the year, in collaboration with the supervising Director, the Institute’s Senior Admissions Officer and Marketing & Communications team.
• Advises prospective applicants on necessary academic preparation and the appropriateness of the program as it pertains to the applicant’s goals.
• Utilizing in‑depth knowledge of the organization’s enrollment criteria, screens applicants for course enrollment; evaluates domestic and international transcripts for course eligibility.

• Oversees the administration, evaluation and awarding of program scholarships and supports the coordination of student financial support processes.
• Advises students on financial aid options of the organization.
• Administers program scholarships and supports coordination of student financial support processes.
• Provides guidance and advice to students on available funding resources and program‑specific financial considerations.

• Manages student academic and co‑curricular community‑building programming.
• Proactively develops programs, workshops and services in support of career development, independently and in coordination with the Institute’s Career and Alumni team.
• Leads the planning and implementation of student‑facing events (e.g., workshops, presentations, tours, tabling, designations, open houses).
• Supports the planning and implementation of major program events (e.g., end‑of‑semester showcases, MAS‑E orientation, commencement, public open houses).
• Develops and enhances student and alumni community networks.

• Provides operational support for programs within the Innovative Programs portfolio, as well as across all Fung Institute activities including student affairs, academic support, analysis, events, advising, finance, facilities and building operations, experiential learning, program policy development and implementation, career and alumni services, program and process evaluation, etc.
• Works with team leaders, managers and departments to ensure departmental deadlines and goals are met.
• Collaborates with leadership and the Fung team to set organization‑wide goals to improve internal operational processes.
• Assists in designing and maintaining clear operational guidelines to provide consistency of operations.
• Plans, implements and supports complex, high‑visibility events related to experiential learning and student engagement, such as information fairs and showcases.
• Plans, designs and provides workshops for students, academic strategies and enrichment programs. Advises experiential‑learning student leadership committee on social and academic activities. Facilitates community‑building…