Director, Student Services & Program Operations; U - Fung Institute

Director of Student Services and Program Operations

Job .

Location:

Main Campus-Berkeley. Status:
Open until filled.

• Manages student services and operational functions for the Fung Institute, including but not limited to: online programs, visiting students, special programming, professional and executive education, graduate and undergraduate programs.
• Provides leadership and professional expertise in student services, student affairs, operations, and events. These include but are not limited to: student advising, recruitment, academic planning, course enrollment, academic operations, the PDST financial aid process, course and classroom scheduling, instructor hiring, enrollment management and admissions, classroom and instructional support, events planning and execution, communications, and related administrative functions (e.g., purchasing and related financial verification under the guidance of the Director of Finance and Administration, office tasks, on‑site building staffing).
  
  Other events and activities include but are not limited to: student orientation, yield events, bootcamp, leadership comp exam, and graduation reception.
• Works with team leaders, managers and departments to ensure departmental deadlines and goals are met.
• Collaborates with leadership and Fung team to set organization‑wide goals to improve internal operational processes.
• Oversees and manages key program components:
  Disabled Students' Program (DSP) related activities and accommodations, special programs, and conference and travel grants.
• Maintains strong communication and goal alignment across programs by working closely with Institute leadership and leadership of teams, internal and external to the University.
• Responsible for conceptualizing, developing, implementing, assessing and managing student support service models that promote access, opportunity, inclusion, climate, and students' success.
• Uses new technology and social media to create innovative programming and services.
• Evaluates the effectiveness of the student services, student affairs, and program operations functions, including oversight and analysis of constituent surveys, including student/ learner entry and exit surveys. Makes changes to the program to provide better service to organizational management, faculty, students, and other key stakeholders.
• Maintains strong communication with the University and COE constituents. Works closely with departments' Graduate Student Affairs Officers on program policy issues, processes, and complex student issues.
• Convenes and leads regular GSAO meetings.
• Coordinates admissions and financial aid process with key stakeholders (e.g., each COE department, program owners, department and Institute leadership, etc.).
• Oversees student services communications, drafting and reviewing as needed.
• Coordinates and oversees updates to the student services web pages.
• Other duties as assigned.

• Leads and manages a student services and program operations team of full‑time staff who, in turn, manage student employees.
• Communicates regularly with staff to ensure implementation of team initiatives and projects.
• Trains staff on new and established policies and procedures. Ensures effective training and balanced workloads, reallocates responsibilities and tasks as needed.
• Provides direction to professional student services, student affairs, and program operations staff on the more complex issues encountered.
• Works effectively with people from diverse cultures on such issues as performance management, organizational changes, workplace climate, and other related issues.
• Makes decisions on performance, hiring decisions, and other human resources‑related issues.
• In coordination with Institute leadership and peer directors, the Director ensures the students' services and operations team contributes effectively to the general administrative and programmatic needs of the Institute, beyond their core functional areas, as appropriate.

• Plans and forecasts, with the Director of Finance and Administration, the student services, student affairs, and…