Shipping Specialist

About the company

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, question everything, and growth through care. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have bi-yearly performance reviews to ensure clarity of job expectations.

To learn more about our culture, please visit our careers page on our website.

The Shipping Specialist is a key member of the Customer Care team, responsible for packaging compounded medications and shipping them via Fed Ex while ensuring accuracy, compliance, and timely delivery. In addition to shipping responsibilities, this role provides exceptional customer service by assisting patients, providers, and internal teams with shipping inquiries, delivery updates, order-related concerns, and other projects. This is a full-time position, working Monday through Friday 8:30am to 5pm and reporting to the Lead Shipping Specialist.

• Prepare and package patient medications for shipment via Fed Ex
• Prepare patient medications for pick-up
• Custom package patient medications by client required branded materials and requirements
• Differentiate packaging between refrigerated and regular products
• Scan and communicate with patients via customer app with Fed Ex tracking number, as appropriate
• Monitor and follow-up on Fed Ex tracking of patient and facility shipments
• Manage and communicate all shipping-related updates, delays, and issues to patients
• Escalate shipping issues as needed
• Maintain and file packing lists
• Order and maintain packaging and supplies used for shipping
• Manage and communicate with clients on specific branded packaging inventory that's needed to replenish
• Assist departments such as marketing, customer service, data entry, and lab with small projects
• Cross-train in Customer Care functions and provide support as needed to meet business demands and ensure a seamless patient experience.
• Maintain a clean working environment
• Participate in trainings as needed
• Any other duties necessary to ensure the functionality of the business

• High school diploma or equivalent
• Experience and familiarity with Fed Ex
• Pass drug screening test, background check, pre-employment verification process
• Read, understand, and be compliant with HIPAA
• Working Conditions:
  
  Standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs. Occasional handling of 50 lbs ice pack boxes.
• Ability to stay motivated with repetitive work
• Strong attention to detail and organizational skills
• Ability to manage time effectively and meet tight deadlines
• Able to communicate effectively, both verbal and written, in the English language
• Ability to work with technology including but not limited to Propel, Zendesk, Guru, Outlook, Teams, and Tabz
• Ability to multi-task and work in fast-paced environment
• Ability to problem solve effectively
• Ability to follow policies and procedures

• You want a career in pharmacy or compounding
• You want to help patients and physicians learn about alternative medications
• You are looking for opportunities for growth and promotions
• You love learning new skills and are open to feedback to improve your work product
• You believe in and can demonstrate our core values
• You value having 360-performance reviews twice a year to ensure clarity of job expectations and growth
• You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA
• Full-time employees are eligible for company benefits including medical, dental,…