Public Safety Dispatcher

Overview

The City of Berkeley invites you to apply for the position of Public Safety Dispatcher I in the Police Department. In this role, you will have the opportunity to receive 911 system emergency and non-emergency calls, operate various dispatch center equipment including computer terminals, and maintain records.

• Under close supervision, be trained in providing technical communications support and computer information processing for police, fire, animal control, parking enforcement, and public works functions in a limited capacity, in addition to call screening, record-keeping, and information retrieval in support of public safety activities.
• Gain knowledge and experience through on-the-job training and demonstrate proficiency to promote to Public Safety Dispatcher II upon successful completion of the Public Safety Dispatcher Training Program and probation.

• Equivalent to graduation from high school.
• Must be able to pass a medical and psychiatric evaluation.
• Must be willing to work evening, night, weekend, and holiday shifts.
• Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities. When driving on City business, maintain a valid California driver’s license and a satisfactory driving record.

• Completed application (Please note that resumes are not a substitute for a completed application.)
• Responses to the supplemental questionnaire.
• Applications are available in alternative formats upon request to ada. Please allow 10 days for production of the material in an alternative format.

• Application review for minimum qualifications and required documents.
• Written Exam: Criti Call test – modules include decision making, cross referencing, data entry, keyboarding, call summarization, map reading memory recall, position locating, prioritization, sentence clarity, spelling, and knowledge, skills, and abilities as outlined in the job class specification.

Applications will be reviewed periodically, and candidates will be sent a link to the Criti Call test administered by the City of Berkeley. The City does not accept Criti Call scores from other jurisdictions. We no longer accept POST Dispatcher test scores. Tests may consist of any combination of written, oral, or other exercises or assessment procedures that test content and may include, but are not limited to, typing, math, reading, writing and analytical skills;

problem solving ability; computer and software proficiency; or any other job-related knowledge, skill, ability or qualification. The examination process and dates are subject to change. The City may, without notice, change or eliminate any assessment component as needs dictate. Applicants passing all examination phases will have their names placed on an employment eligible list that hiring departments will use to conduct final selection interviews.

The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must submit a request in writing to hr at the time of application.