Public Safety Dispatcher

Overview

The City of Berkeley invites you to apply for the position of Public Safety Dispatcher I in the Police Department. In this role, you will receive 911 system emergency and non-emergency calls, operate various dispatch center equipment including computer terminals, and maintain records. Public Safety Dispatcher I is the entry‑level class in the professional public safety dispatching series. Under close supervision, incumbents are trained in providing technical communications support and computer information processing for police, fire, animal control, parking enforcement, and public works functions in a limited capacity, in addition to call screening, record‑keeping, and information retrieval in support of public safety activities.

Incumbents gain knowledge and experience through on‑the‑job training and have the opportunity to demonstrate proficiency to promote to Public Safety Dispatcher II upon successful completion of the Public Safety Dispatcher Training Program and probation.

Receive 911 system emergency and non‑emergency calls, operate computer terminals, maintain records, provide technical communications support, and perform call screening, record‑keeping, and information retrieval for various public safety functions.

• Education:
  
  Graduation from high school.
• Must be able to pass a medical and psychiatric evaluation.
• Must be willing to work evening, night, weekend, and holiday shifts.
• Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and fulfill job responsibilities.
• When driving on City business, the incumbent must maintain a valid California driver’s license and a satisfactory driving record.

• Completed application (resumes are not a substitute for a completed application).
• Responses to the supplemental questionnaire.

Applications are available in alternative formats (audio format, braille, large print, electronic text, etc.) upon request to ada. Please allow 10 days for production of the material in an alternative format.

Applicants who meet the minimum qualifications will receive a link to complete the City of Berkeley Criti Call test. The exam may include written, oral, or other exercises or assessments, testing content such as typing, math, reading, writing, and analytical skills; problem solving ability; computer and software proficiency; and other job‑related knowledge, skill, ability or qualification. The examination process and dates are subject to change.

The City may, without notice, change or eliminate any assessment component as needs dictate. Applicants passing all examination phases will have their names placed on an employment eligible list that hiring departments will use to conduct final selection interviews.

The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting accommodations must submit a request in writing to HR at the time of application.