Patient Care Coordinator

Patient Care Coordinator – Premier Gastroenterology Practice (East Bay)

Join Our Team!
Are you ready to thrive in a fast-paced medical environment where multitasking and attention to detail are essential? Our well-established gastroenterology practice in the East Bay is looking for a Patient Care Coordinator to support one of our five physicians and help deliver exceptional care to our patients.

• Prepare patient charts and maintain accurate records with proper documentation
• Verify insurance and coordinate prior authorizations
• Manage high-volume calls, emails, and faxes
• Schedule procedures and coordinate with outside surgical centers
• Monitor, upload, and communicate patient results in Epic EHR
• Handle co-pay and past-due collections
• Provide occasional front desk or call center coverage
• Perform additional duties as assigned
• Occasional overtime may be required

This is a fast-paced role
, and multitasking is essential
. We are seeking a candidate with:

• Minimum 2 years healthcare experience
• Experience with Epic Systems EHR required
  ; gastroenterology experience preferred
• Strong understanding of medical insurance processes
  , including PPOs, HMOs, and Medicare
• Knowledge of HIPAA regulations, compliance, and medical terminology
• Ability to travel between Berkeley (primary) and Walnut Creek offices
• Reliable transportation and punctuality required
• Professionalism & Work Ethic – Reliable, dedicated, and able to take initiative in a busy environment
• Communication Skills – Strong verbal and written communication, proficiency in English, and excellent phone etiquette
• Customer Service – Patient-focused approach, ensuring a personalized and professional experience for every patient
• Multitasking & Problem-Solving – Able to prioritize tasks efficiently, adapt quickly, and handle multiple responsibilities simultaneously
• Interpersonal Skills – Friendly, tactful, and team-oriented, fostering positive relationships with colleagues and leadership
• Technical Proficiency – Strong computer skills, including the ability to perform quick calculations and maintain accurate records
• Full-time, 40 hours per week
  , with occasional overtime as needed
• Competitive hourly pay based on experience
• Opportunities for growth and development

• Join a trusted, collaborative team of professionals
• Work in a well-established practice with a supportive environment
• On-site parking for convenience

At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program.

Health & Welfare Benefits:
Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA.

Retirement Savings & Income Security:
Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program.

Work/Life Balance Benefits:
Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits,

Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships.

Voluntary Benefits:
Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance

Compensation will be based on experience