Float Medical Records Clerk

Medical Records Clerk

Location: Administrative Offices Sixth Street - Berkeley, CA 94710

Position Type: Full Time

Salary: $22.00 - $22.00 Hourly

Full time, 40 hours/week, benefit eligible position.

Represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA). Employees in this position must remain members in good standing of SEIU-UHW, as defined in the CBA.

Life Long Medical Care is a multi‑site Federally Qualified Health Center (FQHC) that provides innovative healthcare and social services to a diverse patient community. The organization has over 15 primary care health centers and delivers integrated services including psychosocial support, referrals, chronic disease management, dental care, health education, and home visits.

• Compensation: $22/hour.
• Medical, dental, and vision coverage (including dependent and domestic partner coverage).
• Generous leave benefits including ten paid holidays.
• Flexible Spending Accounts.
• 403(b) retirement savings plan.

• Maintain the medical records system: pull charts for patient appointments, re‑file charts, assemble new charts, file lab reports, repair charts, and locate charts for medical providers and other staff members.
• Assist triage nursing team by pulling charts for triage calls.
• Duplicate immunization records when requested by patients.
• Respond to written requests for patient information and calls from other facilities by pulling charts and forwarding to the appropriate provider in a timely fashion.
• Assist chart preparation personnel by locating results when requested, the day prior to the patient’s appointment.
• Receive daily incoming mail, distribute with charts as needed to appropriate recipients.
• Manage retrieval of charts from storage, purge charts, and manage storage of purged charts.
• With instruction from providers, arrange for copying patient records requests and/or complete records requests from outside sources, adhering to timelines for completion.
• Perform other duties as assigned by the Medical Records Supervisor.

• Ability to prioritize work and multitask.
• Ability to read and comprehend instructions, procedures, and emails.
• Strong clerical and computer skills, with experience in practice management systems.
• Excellent internal and external customer service skills and the ability to maintain a positive attitude under pressure.
• Strong organizational, administrative, and problem‑solving skills; flexible and adaptive to change.
• Ability to seek direction/approval for essential matters yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Ability to work in a team‑oriented environment with professionals who have different work styles and support needs.
• Excellent interpersonal, verbal, and written skills with the ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Conduct oneself in internal and external settings in a way that reflects positively on Life Long Medical Care.
• Ability to see how one’s work intersects with other departments and partner organizations and to make appropriate use of knowledge and expertise of other staff.
• Be creative and mature with a proactive “can‑do” attitude and continuously scan the environment to identify and take advantage of improvement opportunities.

• High school diploma or GED.
• Two years of experience in medical records.
• One year of experience using an electronic health records system.
• Knowledgeable in basic medical terminology.
• Proficient in Microsoft Office Suite.
• Bilingual in English and Spanish.

• Experience in a community health care setting.
• Experience with Epic Systems EHR.