Front Office & Eligibility Coordinator

Supporting Community Healthcare is a rewarding role. Life Long Medical Care is looking for a Front Office & Eligibility Coordinator to work at our West Berkeley Health Center. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The Front Office & Eligibility Coordinator is responsible for ensuring efficient and friendly front office operations as well as preparing all eligibility information for each scheduled patient.

Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.

This is a full time, benefit eligible position, working 40 hours per week.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.Life Long Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community.

Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Benefits Compensation: $22/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions

Responsible for patient reception and intake including registration, check-in and scheduling future appointments

Performs computer data entry, document and card scanning and validation

Manages patient flow from front to back office

Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time Answers clinic phones and directs calls appropriately. Makes follow-up calls

Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.

Assists patients with referrals to Medi-Cal, Cal Fresh, Health Pac, CARES and other programs.

Maintains appearance of waiting areas and reception desk Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages

Maintains inventory of front desk supplies and forms

Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed

Generates correspondence as requested

Keeps statistical records as requested by Center Supervisor or Manager Performs other duties as assigned

Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.

Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.

Ability to prioritize competing work demands and tasks from clients or staff

Ability to work effectively and calmly under pressure in a positive, friendly manner

Work in a team-oriented environment with a number of professionals with different work styles and support needs.

Conduct oneself in external settings in a way that reflects positively on Life Long Medical Care as an organization of professional, confident and sensitive staff.

Make appropriate use of knowledge/ expertise/ connections of other  creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements High school diploma or GEDOne year experience in the medical field

Excellent customer service and ability to maintain confidentiality

Proficient in standard office software (Microsoft)
Bilingual English/Spanish/Arabic Job Preferences Bachelor’s degree in health science or a related field

Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)

Experience with insurance eligibility

Experience in working in a community health center
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