Accounts Specialist & Program Liaison

Job Type: Full-time

Industry: Medical Diagnostics / Healthcare

Experience Level: Mid-Level (2+ Years)

Machaon Diagnostics is a specialized diagnostic reference laboratory delivering high-margin, critical testing services. We pride ourselves on precision, compassionate patient interaction, and maintaining high-touch relationships with our clinical and pharmaceutical partners.

The Accounts Specialist & Sponsored Testing Program Liaison oversees fee-for-service receivables, client account management, and the day-to-day operation of Machaon Diagnostics' Sponsored Testing Programs (STP).

In this role, you will bridge operations and finance by ensuring accurate account reconciliation, timely collection, and professional, empathetic communication with patients, healthcare providers, and institutional sponsors.

• Serve as the primary operational liaison for key Sponsored Testing Programs, managing program tracking, sample billing status, and sponsor invoicing.
• Act as the key point of contact for pharmaceutical and institutional program sponsors.
• Lead subject and provider outreach, coordination, custom reporting, and prompt resolution of operational issues as they arise.

• Follow up on past-due invoices and communicate with clients to resolve outstanding balances
• Assist the laboratory team in determining billing status for incoming samples.
• Provide test cost information and billing details to healthcare providers upon request.
• Process payments and checks while maintaining accurate account records.

• Coordinate onboarding of new clients and healthcare-related agencies, verifying contact, purchase order, and billing information.
• Support client account inquiries and coordinate with internal teams to resolve billing or account issues.
• Ensure timely delivery of invoices and supporting documentation to institutional partners.
• Assist patients with financial information and payment options for specialized testing.
• Communicate test costs and billing options to healthcare providers and clinic staff clearly and professionally.
• Maintain strict HIPAA compliance and protect patient confidentiality in all interactions.

• Education:
  
  Bachelor's degree or equivalent in healthcare administration, business, finance, or a related field preferred.
• Experience:
  
  Minimum 2 years of experience in accounts receivable, client account management, or financial administration in a healthcare setting.
• Workflow Knowledge:
  Solid understanding of healthcare billing workflows, self-pay/fee-for-service structures, and patient invoicing.
• Technical
  
  Skills:
  
  Proficiency with accounting systems, accounts receivable workflows, invoice reconciliation, and Microsoft Excel.
• Compliance:
  Strong understanding of HIPAA compliance and patient confidentiality requirements.

• Experience in a laboratory, pharmaceutical, biotech, or diagnostic testing environment.
• Knowledge of sponsored testing programs or financial assistance workflows.
• Bilingual
  
  Skills:
  
  Bilingual proficiency in English and Spanish, Cantonese, or other primary non-English languages is strongly preferred to support our diverse patient and provider community.
• Exceptional verbal and written communication skills.
• High level of organization, meticulous attention to detail, and ability to manage competing priorities.
• Empathetic, patient-focused approach to client relations.
• Strong problem-solving mindset with the initiative to follow issues through to resolution.
• Flexibility to support ad hoc projects, process improvements, and team initiatives.

Setting:
Office environment with daily communication via phone, email, and internal systems.

Reports To:

Account Operations Manager

Collaborates Closely With:
Laboratory Operations, Business Development, and Finance