Mental Health Monitoring and Investigations Specialist

Do you wish to influence the quality of mental healthcare in your community?

Do you have experience serving vulnerable individuals?

If you answered yes, this position may be right for you!

We seek someone passionate about civil rights and humane care of mental health clients willing to champion their rights. Our team of advocates provides essential oversight of mental health facilities, preventing neglect/abuse. We ensure that clients are treated with kindness through visiting facilities, interacting with clients & staff, and identifying concerns to safeguard rights of those receiving services. We partner with ethical providers to positively transform mental health treatment services.

If you consider this worthwhile work, we encourage you to apply to join our team.

The Mental Health Association of Alameda County (MHAAC) is a well-established non‑profit organization with long term staff that assists and advocates for people with mental illness and their family members. We envision a world without stigma where people with mental health challenges and their family members are free to live their best lives. MHAAC's current budget is around $5 million.

The Patients' Rights Advocacy Program (PRA) works to ensure that people with mental illness receive quality treatment from facilities and providers of mental health services in compliance with the codes and regulations governing their treatment.

WE

OFFER:

• Competitive salary
• Eligible for first pay increase after successful completion of 3-month introductory period
• Some positions eligible for Bilingual Pay Differential for fluency in an Alameda County threshold language
• 100% paid medical and dental coverage for the employee
• Employee Assistance Program (EAP) that includes free access to Tele-Doc and Psychotherapy services
• Generous time off benefits: 14 paid holidays, including the week between Christmas and New Years Day
• Vacation leave 2 weeks per year, increases to 4 weeks by year four of employment
• Mileage reimbursement for work related travel
• Paid volunteer time off
• Tuition reimbursement
• On the job training

The Monitoring Investigations Specialist reports to the Program Director and is responsible for following up on accusations of client mistreatment in Alameda County mental health facilities.

The Specialist responds to and investigates complaints of abuse, neglect, or patients' rights violations, particularly for clients who are involuntarily detained. This position involves visiting facilities throughout Alameda County to investigate complaints received from clients and others, conducting planned and unplanned monitoring for compliance with mental health treatment laws and documenting our findings from these activities. This position performs the responsibilities of County Patients' Rights Advocates pursuant to W&I Code 5520.

The work also includes providing education and consultation regarding mental health laws to treatment providers, mental health clients, law enforcement, and the community.

ESSENTIAL JOB DUTIES

• Receives complaints from consumers of mental health treatment, family members, and/or other concerned parties
• Responds promptly to complaints and interviews the complainant by phone or in person at the facility
• Investigates complaints of violations in the utilization of involuntary detention, involuntary medication, seclusion and behavioral restraints
• Conducts investigations: gathers evidence, interviews witnesses, reviews client records and facility protocols to substantiate claims
• Draws conclusions based on the available evidence and drafts summary report
• Prepares investigation reports and maintains investigation files
• Completes investigation reports within required timelines
• Conducts focused monitoring of reported and suspected abuse and neglect trends in facilities where mental health clients are detained
• Conducts interviews of staff members and patients and performs thorough chart review
• Completes detailed monitoring documentation and writes high quality investigative reports
• Works with facilities to resolve issues discovered during monitoring or investigations
• Provides education and consults with mental health providers on issues related to patients' rights, due process for involuntary treatment and other mental health statutes

MINIMUM QUALIFICATIONS

• Associate of Arts (AA) Degree
• One year of paid or volunteer experience in 24-hour mental facility - OR
  - Two years experience in mental health/social services
• Understanding of the principles of performing investigations and monitoring or…