Front Office Manager

Responsibilities

• Oversee daily front‑desk operations, ensuring excellent guest service, smooth check‑in/out processes, and efficient reservation and inquiry handling.
• Supervise front‑desk staff, handle guest concerns, maintain hotel policies, and optimize front‑office operations to enhance guest satisfaction.
• Ensure all procedures align with hotel policies and brand standards.
• Maintain accuracy of guest records, billing and payment processing.
• Oversee cash‑handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front‑desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

• Bachelor's degree in hospitality management or related field (preferred).
• 3-5 years of experience in front‑desk or hotel operations, with 1-3 years in a supervisory role.
• Experience with property‑management systems and hotel reservation software (preferred).
• Excellent customer‑service and conflict‑resolution abilities.
• Strong leadership, communication and problem‑solving skills.
• Ability to work flexible hours, including weekends and holidays.

$80,000.00 - $85,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.