Front Desk Agent

Front Desk Agent position at Residence Inn by Marriott Berkeley.

• Help guests discover their "Wanderlust" experience
• Check guests in, ensuring proper credit, special requests are noted, and accurate information is established
• Resolve problems and provide recovery to "WOW" guests when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff professionally, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank, post charges, cash checks, safe deposits, and refunds
• Communicate pertinent information to manager on duty
• Assist other departments as needed

• High school diploma or equivalent
• Strong desire to make an impact on others
• Outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Availability to work various shifts, including weekends and holidays

Salary range: $20 – $20 per hour. Actual compensation varies based on experience, certifications, and location.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Criminal background check and drug screening will be required as part of the pre-employment process.