Guest Service Agent

About the Property

The Residence Inn by Marriott Berkeley is a 17‑story hotel in downtown Berkeley, CA. It offers 331 suites with fully equipped kitchens, modern amenities, and a rooftop restaurant & bar with views of the Bay Area. The hotel features over 15,000 sq. ft. of flexible meeting space.

• Welcome guests and provide a warm, memorable first impression at arrival.
• Assist with unloading luggage, escort guests to their rooms, and explain hotel amenities.
• Open doors for guests arriving by car and park or retrieve vehicles as requested.
• Maintain a clean, organized entrance area and coordinate with other attendants.
• Offer friendly, helpful assistance and create personalized experiences for all guests.

• At least one year of customer service experience with high guest interaction.
• Valid driver’s license with no major infractions in the past 6 months.
• Ability to solve problems on the spot and work effectively in a team.
• Pleasant and engaging personality with excellent verbal communication skills.
• Must be able to work full shifts standing, moving between the valet lot and various hotel areas.
• Strong desire to make a positive impact on people and availability for various shifts, including weekends and holidays.

Base pay: $20.00 per hour.

We celebrate diversity and are committed to creating an inclusive environment. Pyramid Global Hospitality is an equal‑opportunity employer and supports EEOC/ADA/VET/LGBTQ+ applicants.