Front Desk Agent - Doubletree Hilton Berkeley Marina

Front Desk Agent
- Doubletree by Hilton Berkeley Marina

Job Category: Ops
- Hourly Non Mgmt

Requisition Number: FRONT
042614

• Posted :
  July 20, 2026
• Full-Time
• Rate : $22.19 USD per hour

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• Greet and welcome guests in a friendly, professional, and courteous manner
• Perform guest check-in and check-out procedures accurately and efficiently
• Verify guest information, process payments, and obtain proper authorizations, including incidental holds
• Manage room assignments, reservations, and modifications using the property management system (PMS)
• Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests
• Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction
• Handle cash, credit card transactions, and maintain accurate records in compliance with company policies
• Follow all brand standards, SOPs, and security procedures
• Maintain a clean, organized, and professional front desk area
• Support upselling opportunities and promote hotel services when appropriate

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred
• Ability to handle confidential information with discretion

• Attention to Detail & Accuracy
• Problem Solving & Conflict Resolution
• Time Management & Organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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