Front Desk Agent

Benefits

• Employee discounts
• 401(k)
• Flexible schedule
• Paid time off

The Aiden by Best Western hotel in Berkeley is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check‑in and check‑out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately.

The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with exceptional customer service experience. We are looking for candidates with open availability and who are available to cover any shift needed including the occasional overnight shift. We have a very strong preference for local candidates who are familiar with Berkeley.

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards
• Assist with laundry duties during downtime periods

• Friendly and polite personality
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer‑focused orientation
• Must have a valid driver's license
• Able to lift 30 pounds