Information Systems Analyst ; U - College of Engineering

Information Systems Analyst 3 (7309U) - College of Engineering

Join to apply for the Information Systems Analyst 3 (7309U) - College of Engineering role at University of California, Berkeley.

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff. As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice.

Since our founding in 1868, we have driven innovation, creating global intellectual, economic, and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

UC Berkeley’s College of Engineering, the second largest college at Berkeley, has 4,200 undergraduates, 2,500 graduate students, 400 staff, and 250 faculty. It is a community of visionaries, technology leaders, and industry pioneers. Berkeley Engineering is consistently ranked among the top three engineering programs and the No. 1 public program in the nation. Its individual disciplines maintain top rankings. Among its faculty, 71 members are in the National Academy of Engineering, 25 recipients of the campus’s Distinguished Teaching Award, and more than 100 hold endowed chairs and distinguished professorships.

The college’s 73,000+ alumni comprise one of the most innovative, talented, and networked communities worldwide.

The Information Systems Analyst serves as the primary point of contact for IT user support and IT system management for College of Engineering Dean’s Office personnel, and provides IT support to other groups within the College of Engineering as needed. The Analyst manages day‑to‑day operations of the COE Word Press website hosting service on the WP Engine platform, including creating new sites, assisting users, and ensuring compliance with accessibility and security standards.

The Analyst also provides AV support in College of Engineering spaces.

The First Review Date for this job is:
December 29, 2025 – Open Until Filled

30% End User IT Support

• Provide timely and thoughtful IT user support
• Manage staff MacOS and Windows computers, including laptops used off site
• Provide local assistance for campus services such as Zoom, Google Suite, Box, VPN, Docu Sign, Wi‑Fi, Ethernet, telecom, etc.
• Work with campus technology partners to resolve technical issues
• Select and purchase computer hardware and software

30% Word Press Web Hosting Service Management

• Manage day‑to‑day operations of the College of Engineering WP Engine Word Press web hosting service, responding to inquiries, spinning up new sites, and assisting users in resolving hosting and plugin issues
• Manage bulk theme and plugin upgrades across multiple websites
• Troubleshoot hosting platform issues in coordination with WP Engine support
• Perform outreach to users and create training to encourage user self‑sufficiency and adherence to policies including accessibility
• Work with the College of Engineering Web Director to modify and improve web hosting services and processes as technologies and campus policies change

20% IT Operations and System Management

• Implement technology that improves the effectiveness and efficiency of College of Engineering operations
• Manage Active Directory users, computers, security groups, and Group Policy
• Manage Google SPA accounts, Google calendars, Google Drive Shared Drives, email lists, Cal Groups (Grouper), and Box folders
• Manage usage of campus IT services such as Net App storage, virtual servers, and campus data network
• Manage desktop printers and shared multifunction copiers
• Manage security of IT systems and resolve campus network security notifications
• Ensure compliance with campus IT policies
• Write and maintain internal and user documentation

20% AV Support

• Manage…