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Technical Support IT Support

Technical Support Lead, Customer Success

Job in Berkeley, Alameda County, California, 94709, USA
Listing for: RACO Manufacturing & Engineering Co.
Full Time position
Listed on 2026-02-07
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Job Description & How to Apply Below
A manufacturing and engineering company is seeking a Technical Support Specialist in Berkeley, California. This role focuses on customer success through effective technical support via phone, chat, and email. Candidates should possess strong troubleshooting skills, excellent communication abilities, and a systems mindset. The position involves owning the support queue, diagnosing issues, and maintaining quality standards in customer interactions. Ideal for candidates with experience in hardware/software systems and a commitment to reducing repeat issues.
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