Learning Technology Support Consultant , Haas School of Business

Responsibilities

• The Learning Technology Support Consultant (BSA
  3) provides technology-based analysis of digital learning practices, processes, and problems within the Haas School of Business, bridging pedagogical goals and technical execution. Responsibilities include developing solutions involving process design, data and information architecture, and software integration; creating specifications for learning systems; validating requirements against instructional needs; and designing automated workflows to enhance operational efficiency.
• Ensures technical resilience of the LMS and Video CMS ecosystem while planning and executing unit integration and user acceptance testing for emerging tools, including AI‑driven platforms.
• Serves as primary functional lead for the Berkeley Haas LMS (bCourses/Canvas) and Panopto, ensuring operational stability.
• Manages the setup and maintenance of third‑party integrations (LTIs), ensuring compliance with University security and privacy requirements (FERPA).
• Proactively identifies and resolves complex system issues, providing advanced technical troubleshooting to maintain high service levels for faculty and students.
• Coordinates faculty workshops and one‑on‑one consultations to support adoption of innovative instructional tools.
• Maintains the Haas Digital knowledge base and prepares strategic communications to share best practices.
• Collaborates with Learning Experience (LX) designers to assess technical feasibility of instructional designs, ensuring pedagogical goals are supported by stable technology.
• Coordinates technical rollout of established AI initiatives and emerging educational tools; provides infrastructure and support for faculty pilots; manages technical relationships with vendors.
• Develops and maintains data reporting frameworks to measure adoption and engagement levels of technology initiatives.
• Benchmarks usage statistics using LTI and native platform analytics; creates data visualizations and dashboards (via Tableau or similar tools) to support school‑wide decision‑making regarding the "One Haas" toolset.
• Provides technical oversight for virtual classroom platform configurations (Zoom and Panopto integrations); collaborates with AV Engineering; partners with support specialists to assist in delivery of live online sessions.
• Actively contributes to a team environment that fosters and promotes a culture of belonging; exemplifies Haas' four Defining Leadership Principles.
• Completes required training on time and engages in opportunities for learning pertinent to the position or at the suggestion of the supervisor.
• Other duties as assigned.

• Strong proficiency in Learning Management Systems (LMS).
• Proficiency in Google Workspace or similar productivity software.
• Proficiency in HTML/CSS for content formatting within Canvas and other web environments.
• Familiarity with scripting (e.g., Python, JavaScript, or Apps Script) to automate course creation workflows and improve operational efficiency.
• Experience leveraging AI tools to automate personal workflows and enhance the quality of technical deliverables.
• Technical understanding of AI‑driven educational tools, including support for RAG‑based tutoring systems, no‑code application builders, and secure AI environments.
• Ability to participate in the technical evaluation of new tools for pedagogical benefit.
• Proficiency in data collection and analysis, including experience interacting with REST APIs (e.g., Canvas API) to extract data and automate reporting tasks.
• Skill in using visualization tools (e.g., Tableau, Power BI, or Looker Studio) to report on system adoption and educational impact.
• In-depth understanding of process and systems requirement documentation standards, such as Use Case modeling and User Story creation.
• Working knowledge of LTI standards to manage third‑party integrations.
• Knowledge of student data privacy regulations (FERPA) and capacity to learn University security policies.
• Experience managing the full technical lifecycle of technology implementations, including advanced test planning, unit integration, and user acceptance testing (UAT).
• Consistently refines work processes and project…