AV Systems Operations Specialist; College of Computing, Data Science

AV Systems Operations Specialist

The AV Systems Operations Specialist supports the daily operation, reliability, sustainment, and ongoing enhancement of audiovisual (AV), unified communications (UC), and production technology systems across instructional, collaboration, and event spaces within CDSS.

Reporting to the Director of Facilities and Capital Projects, this role supports the operational execution and sustainment of enterprise AV, UC, hybrid collaboration, and production technology initiatives across the organization.

Supports 9 classrooms, 2 lecture halls, 1 event center, 4 extra‑large conference rooms, and 40 small/medium conference rooms.

• Primarily on‑site position supporting active instructional, collaboration, and event spaces.
• Occasional evening or weekend work during major events, deployments, or maintenance windows.
• Ability to move AV equipment up to approximately 40 lbs and access equipment racks, ceilings, and service spaces.

Responsibilities and priorities may evolve based on operational needs, active initiatives, demand for support, and departmental priorities.

• Provide Tier 2/3 operational and technical support for classrooms, lecture halls, conference rooms, and event spaces.
• Troubleshoot and support issues involving Crestron‑controlled environments, DM‑NVX and AV‑over‑IP systems, Zoom Rooms, PTZ camera systems, DSP platforms (Q‑SYS), wireless microphones and audio systems, displays and switching infrastructure, UC hardware platforms (Logitech).
• Serves as an escalation resource for frontline support teams, student workers, and operational support staff.
• Monitor and maintain AV and UC system health using Xyte Device Cloud, Zoom Admin Portal, Logitech Sync, Korbyt.
• Collaborate with AV engineering, infrastructure, and operational leadership teams to support reliable system operation and operational scalability.

• Support preventative maintenance and lifecycle management across more than 60 AV‑enabled spaces.
• Assist with firmware updates, system testing and validation, configuration verification, inventory tracking, room standards implementation, asset management, configuration backups, and operational documentation.
• Develop and maintain SOPs, troubleshooting guides, room documentation, escalation procedures, operational workflows, and recommendations for workflow improvements.

• Support deployment, maintenance, enhancement, and operational scaling of Zoom Rooms across CDSS spaces.
• Maintain and troubleshoot Crestron‑based AV systems, including DM‑NVX, touch panels, room scheduling systems, control system integrations, collaboration workflows.
• Collaborate with AV engineering teams, vendors, and integrators on system upgrades, technology rollouts, operational testing, and deployment readiness.
• Assist with implementation and operational support for enhancements such as collab compute integrations, One Beyond, VIZRT, hybrid meeting workflows, Zoom Rooms feature expansion, AV‑over‑IP operational improvements.
• Provide operational input toward evolving AV and UC standards, support practices, and deployment workflows under departmental leadership.

• Support live streaming, hybrid events, recordings, lectures, and high‑visibility campus events.
• Operate and maintain production‑related systems, including switchers, encoders, PTZ camera systems, audio interfaces, lighting systems, streaming infrastructure.
• Assist with operational support for evolving production workflows involving NDI and Vizrt ecosystems, hybrid production environments, lecture capture platforms.
• Provide light post‑production support, including media exports, clipping, audio cleanup, and file preparation.
• Coordinate room and production setups for special events, presentations, and executive‑facing activities.

• Develop scalable training and enablement materials for faculty, staff, and support teams: quick‑start guides, onboarding materials, knowledge base articles, short training content.
• Support train‑the‑trainer…