AV Systems Operations Specialist (4505) Job #87481 - College of Computing, Data Science, and Society

AV Systems Operations Specialist (4505) Job #87481 - College of Computing, Data Science, and Society (CDSS)

At the University of California, Berkeley , we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and Mac Arthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond.

Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth . We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and providing space for supportive colleague communities via numerous employee resource groups.

The College of Computing, Data Science, and Society (CDSS) is a dynamic, innovative new college at UC Berkeley that represents a once-in-a-generation transformation. The College brings together faculty, researchers, staff, and students from computing, statistics, the humanities, and social and natural sciences, mirroring the cross-cutting nature of data science and redefining the
research university for the digital age. Core to the College is a commitment to examining how the digital revolution affects equity and opportunity—and building the capacity to respond to these challenges.

CDSS was created to meet the opportunities and demands of a world where data, machine learning, and artificial intelligence inform practice and policy in virtually every arena. The College connects the Data Science Undergraduate Studies program, Department of Electrical Engineering & Computer Sciences, Department of Statistics, the Berkeley Institute for Data Science, Computational Precision Health, and the Center for Computational Biology.

The College is responsible for growing Berkeley’s broad-based programs in data science, computing, statistics, and other interdisciplinary programs, including classes and programs serving thousands of undergraduate students a year.

The AV Systems Operations Specialist supports the daily operation, reliability, sustainment, and ongoing enhancement of audiovisual (AV), unified communications (UC), and production technology systems across instructional, collaboration, and event spaces within CDSS.

Reporting to the Director of Facilities and Capital Projects, this role supports the operational execution and sustainment of enterprise AV, UC, hybrid collaboration, and production technology initiatives across the organization.

This position combines hands-on AV/UC operational support, systems troubleshooting, technical coordination, documentation development, workflow improvement, and cross-functional collaboration. The Specialist helps maintain a stable, scalable, and supportable AV ecosystem while contributing operational and technical input toward evolving initiatives involving Zoom Rooms, AV-over-IP systems, hybrid collaboration technologies, live streaming workflows, and emerging production environments.

Working Conditions:

• Primarily on-site position supporting active instructional, collaboration, and event spaces.
• Occasional evening or weekend work during major events, deployments, or maintenance windows.
• Ability to move AV equipment up to approximately 40 lbs and access equipment racks, ceilings, and service spaces.

The ideal candidate is a strong technical generalist who is comfortable operating across AV systems support, enterprise collaboration technologies, operational workflows, production support, and evolving technology initiatives within a fast-paced academic environment.

The position supports:

• 9 classrooms
• 2 lecture halls
• 1 event center
• 4 extra-large conference rooms

40 small/medium conference rooms

Responsibilities and priorities may evolve based on operational needs, active initiatives, demand for support, and departmental priorities.

The First Review Date for this job is:
July 27, 2026 - Open until filled

35% AV & Unified Communications Operations:

• Provide Tier 2/3 operational and technical support for classrooms, lecture halls, conference rooms, and event spaces.

Troubleshoot and support issues involving:

• Crestron-controlled environments
• DM-NVX and AV-over-IP systems
• Zoom Rooms
• DSP platforms (Q-SYS)
• Wireless microphone and audio systems
• Displays and switching infrastructure
• UC hardware platforms (Logitech)
• Serve as an escalation resource for frontline support teams, student workers, and operational support staff.

Monitor and maintain AV and UC system health using platforms such as:

• Xyte Device Cloud
• Zoom Admin Portal
• Collaborate with AV engineering, infrastructure, and operational leadership teams to support reliable system operation and operational scalability.

25% Systems Reliability & Operational Support:

Support…