Information Systems Analyst 2, SSALLEX (5461C) #87759

Information Systems Analyst 2, SSALLEX (5461C) #87759

At the University of California, Berkeley , we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and Mac Arthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond.

Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth . We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

Berkeley Summer Sessions, Study Abroad, University Extension, and Osher Lifelong Learning Institute (SSALLEX) is the trusted educational provider for students at all stages of their academic and professional journeys. As the extended educational division of the University of California, Berkeley, SSALLEX fulfills an essential part of the University's mission to extend access to this world-renowned university's research and scholarship to a global community.

A vibrant, inclusive, and dynamic organization, SSALLEX welcomes 60,000 visiting, current, and potential Berkeley students studying across a wide range of programs, including year-round courses, Fall Program for Freshmen, post-baccalaureate programs, visiting student experiences, study abroad programs, global internships, summer minors, professional certificates, and year-round offerings for older adults. On-campus and online offerings allow students from all across the globe to receive a Berkeley education.

SSALLEX works closely with faculty, academic units, international business partners, parents, and central campus service providers to extend the reach of the university's world-renowned network of instructors, experts, and professionals. We create rich learning experiences to develop skill sets and critical minds and motivate our students to be the change they want to see. In the performance of all duties, the incumbent is to effectively represent the University of California, Berkeley and UC Berkeley Extension in a polite and professional manner and to adhere to all Federal, local, University, Extension, departmental regulations and procedures, including FERPA.

The Information Systems Analyst 2 ensures the reliable, secure, and efficient operation of information systems that support instructional and administrative functions. This position provides advanced technical support, manages and optimizes systems and services, and leads or contributes to projects that implement and improve technology solutions. The Information Systems Analyst 2 bridges user needs and technical systems to ensure that technology effectively supports business operations, enhances the user experience, and aligns with organizational goals.

The First Review Date for this job is August 11, 2026. For full consideration, please apply on or before the first review date.

Systems Administration & Maintenance

• Manages and supports services composed of multiple integrated systems. Evaluates, installs, configures, modifies, and maintains operating systems, software, databases, utilities, and tools. Supports identity and access management functions, including account provisioning, permissions, and access controls, and assists with system integrations across enterprise and departmental platforms. Applies and maintains appropriate security controls, endpoint protection measures, and standard configurations to ensure system reliability, data protection, and compliance with established security practices and policies.

Technical Support & Issue Resolution

• Provides advanced technical support (Tier 2/3) for hardware, software, network, and application issues. Serves as an escalation point for complex problems, performs root cause analysis, and implements effective solutions. Troubleshoot issues that span multiple systems or services, including network connectivity, DNS, and endpoint/security tools, and coordinates with campus partners such as Network Services and Information Security (ISO) to diagnose and resolve issues.
  
  Identifies and escalates potential security risks or vulnerabilities in accordance with established procedures. Assists in coordinating support requests and provides guidance to junior staff as needed.

Systems Analysis, Development & Scripting

• Performs moderately complex analysis, design, and implementation of systems, processes, and procedures. Gathers and documents business and user needs, supports development of system specifications, and contributes to system and process improvements. Designs, develops,…