Director of Campus Operations and Event Services

Director of Campus Operations and Event Services
Jewish Community Center of the East Bay
1414 Walnut St
Berkeley, CA 94709

ABOUT THE JCC EAST BAY

The JCC East Bay values hachnasat orchim (providing a welcoming home) for people of all ages and life stages. Inspired by Jewish values, culture, and tradition, we build relationships, foster learning, and offer accessible pathways to Jewish life through programs for children, teens, families, adults, and older adults. After decades of operating our suite of programs in North Berkeley, we will be opening a new home for East Bay Jewish life in the summer of 2026 in Oakland.

Our new campus will offer programs and activities to spark creativity, nurture identity, and weave together diverse generations, cultures, and organizations--including voices from across global Jewry--into a living tapestry of culture, learning, and kehilla (community) connections. Our future flagship campus in the Rockridge neighborhood will house our administrative offices and our award-winning preschool opening in the fall of 2026, and we will retain after school programs in Berkeley and in several Oakland public schools.

POSITION SUMMARY

The Director of Campus Operations and Event Services will report to the Chief Operating Officer and play a critical role in the operational success of the JCC's new multi-building campus in Oakland's Rockridge neighborhood. This position owns the infrastructure, logistics, and support systems that enable JCC programs, partner organizations, and private events to succeed. The Director ensures seamless execution across a complex, high-volume event environment while managing building operations, guest services, and a team of staff across multiple functional areas.

The ideal candidate is a decisive problem-solver with exceptional organizational skills, customer service orientation, and the ability to manage competing priorities across diverse stakeholders in a fast-paced environment.

Team Leadership and Supervision

• Directly supervise Operations Manager, Event Services Manager, and Private Events Manager.
• Provide leadership, coaching, and professional development for direct reports and their teams.
• Foster a culture of collaboration, accountability, and excellent customer service across the operations team.
• Conduct performance evaluations and support team members in achieving departmental goals.
• Ensure appropriate staffing levels for events, operations, and guest services.

Stakeholder and Partner Coordination

• Build and maintain strong, positive working relationships with JCC staff across all departments.
• Coordinate with program directors to understand operational needs and ensure successful program delivery.
• In conjunction with COO, serve as operational liaison for 15-25 partner non-profit organizations housed on the collaborative campus.
• Communicate proactively with internal and external stakeholders about facility availability, scheduling changes, and operational updates.
• Represent the campus operations team professionally with the public, vendors, and community partners.

Campus and Building Operations

• Oversee day-to-day operations across multiple buildings on the new Rockridge campus.
• Develop and maintain systems for space scheduling, allocation, and utilization across all campus facilities.
• Coordinate building maintenance, repairs, and vendor relationships to ensure facilities meet operational standards.
• Establish and enforce building policies, procedures, and safety protocols.
• Work collaboratively with building engineers and maintenance staff to address operational needs and facility issues.
• Ensure campus facilities are prepared for daily operations, events, and programs.
• Monitor building systems and coordinate with technical specialists as needed.

Event Production and Logistics

• Manager team providing operational and logistical support for all JCC programs, including speaker series, wellness classes, holiday celebrations, cultural events, and community programming.
• Coordinate event setup, breakdown, audiovisual needs, and technical support across multiple venues.
• Manage scheduling and logistics for concurrent events and programs across campus buildings.
• Develop and implement event production standards and best practices.
• Ensure equipment, technology, and resources are available and functioning for all events.
• Troubleshoot operational issues in real-time during events.

Private Rentals and Client Services

• Oversee private rental operations, including client communications, contract execution, and event coordination.
• Ensure exceptional customer service for all private event clients from inquiry through event completion.
• Coordinate with private event clients to understand requirements and deliver seamless events.
• Develop rental policies, procedures, and fee structures in collaboration with senior leadership.
• Monitor rental revenue performance and identify opportunities for growth.

Strategic Planning and Process Improvement

• Lead operational planning for the campus transition and move to the new Rockridge…