Care Manager , Center Education Equity and Excellence

Basic Needs Care Manager (0319U), Center for Education Equity and Excellence - 84417 About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full‑time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.

Find out how you can grow your career at UC Berkeley.

The Basic Needs Center acts as a virtual and physical hub that provides and connects students to essential services that impact health, belonging, and overall well‑being. The Basic Needs Center team is committed to fostering belonging and justice on the UC Berkeley campus through a robust model that includes education, prevention & emergency relief programs in the core areas of basic needs: food security, housing security & financial stability.

The Basic Needs Center care manager provides leadership and oversight in leading a team to deliver comprehensive basic needs case management and care coordination services for students on the UC Berkeley campus. The care manager oversees the daily program operations and workflow, assists with developing program policies and procedures, conducts program assessment and evaluation, and participates in strategic planning.

The First Review Date for this job is: 03/03/2026.

Staff Supervision & Professional Development

• Provides weekly individual and group supervision to care staff, including performance management, coaching, and professional development planning.
• Delivers reflective, growth‑oriented supervision grounded in trauma‑informed, equity‑centered, and evidence‑informed case management practices.
• Offers consultation and coaching on complex student cases to strengthen professional judgment, ethical decision‑making, and appropriate risk response.
• Establishes and monitors documentation standards to ensure accurate, timely, and compliant case records aligned with program protocols and standards of care.
• Conducts regular case documentation reviews and quality assurance audits to promote consistency, risk mitigation, and high‑quality service delivery.
• Provides corrective guidance and targeted skill development related to documentation, crisis response, and case management best practices.
• Fosters a culture of accountability, role clarity, and continuous learning across the care team.
• Leads hiring, onboarding, evaluation, and corrective action processes in alignment with university policy and BNC leadership expectations.

Program Strategy, Quality Assurance & Risk Management

• Leads the strategic direction and operational oversight of the Basic Needs Center care model, including short‑ and long‑term programmatic goals and service priorities.
• Develops and implements policies, procedures, standards of care, and risk assessment protocols to ensure safe and effective service delivery.
• Provides direct oversight and coordination for the most complex, high‑need, and high‑risk student cases, ensuring appropriate escalation, documentation, and cross‑campus collaboration.
• Serves…