Lead Disability Specialist and Supervisor , Disabled Students Program

Lead Disability Specialist and Supervisor (4560U), Disabled Students Program 86782

The Lead Disability Specialist and Supervisor focuses on supervising professional career staff, staff development, and the planning, coordination, and implementation of services and processes that ensure students with disabilities have equitable access to the academic and campus environment in compliance with federal and state disability law.

• Provide direct supervision, mentorship, and professional development to a team of Disability Specialists.
• Oversee workload distribution, performance evaluations, and support staff in meeting expectations related to case management, service quality, timeliness, and professional conduct.
• Work with managers in recruitment and hiring efforts for the DSP Disability Specialist unit.
• Lead internal training and onboarding for new and continuing Disability Specialists to ensure consistency in practices, procedures, legal compliance, and evolving campus standards.
• Identify training needs and collaborate with the DSP Senior Policy Analyst to design or coordinate learning opportunities to support team growth and service quality.
• Respond to and resolve student and faculty complaints, escalating complex matters to DSP leadership as needed.
• Collaborate with DSP managers and auxiliary services (Alternative Media, Communications Access, Note Taking, and Proctoring) to ensure coordinated service delivery.
• Partner with academic departments and faculty to address accommodation challenges and continuously work towards a consistent campus-wide approach to disability compliance and support.
• Work closely with the DSP Business Admin team and demonstrate understanding of campus processes and guidelines related to HR, recruitment, purchasing, facilities, and other operational needs that align with university policy and smooth day-to-day operations.
• Lead case review meetings, contribute to policy development, and help shape strategic planning efforts for the specialist unit.

• Serve as a key liaison with academic departments, deans' offices, and student affairs.
• Respond promptly to sensitive or high-level faculty complaints regarding accommodations.
• Represent DSP in campus initiatives, particularly those involving academic access, student experience, or instructional access.
• Collaborate with the DSP Senior Policy Analyst to deliver or coordinate campus-wide training efforts that promote awareness of disability, accessibility, and inclusive teaching practices in higher education.

• Oversee the integration and functionality of case management systems (e.g., AIM) for the specialist unit.
• Provide leadership on system-related needs in partnership with the Auxiliary Services units, helping shape improvements and enhance staff efficiency and student support.

• Maintain a small caseload of students with complex or high-stakes accommodation needs.
• Provide consultation on escalated student cases brought forward by Disability Specialists, Auxiliary Services supervisors, or DSP management.
• Ensure the consistent application of accommodation policies across the team.
• Perform other duties as assigned.

• Minimum of 3-5 years of direct experience supervising career or professional staff in a service-oriented, compliance-driven environment.
• Demonstrated ability to manage conflict, address performance concerns, and lead team change management efforts.
• Demonstrated ability to interface with faculty and campus leadership around sensitive, high-stakes accessibility issues and concerns.
• Demonstrated success in working closely with departmental managers, unit supervisors, and administrative leads to support coordinated service delivery, resolve operational issues, and implement programmatic improvements.
• Excellent interpersonal and communication skills and the ability to work effectively across the organization at all levels.
• Experience in mediating, managing, and resolving conflicts and employing open and clear decision-making processes.
• De…