Member Education Coordinator

Member Education Coordinator

The Berkeley Student Cooperative (BSC) is a 90-year-old student-governed and operated, non-profit affordable housing cooperative near the University of California  mission is to provide quality, low-cost, cooperative housing to students who otherwise might not be able to afford a university education. The BSC houses 1200 students in 17 room-and-board houses and 3 apartment complexes (ranging in size from 17 to 259 students).

We provide numerous leadership opportunities to students, who perform the majority of the day-to-day functions, working alongside a professional staff of 28 to operate the organization.

The Member Education Coordinator is responsible for implementing training and ongoing educational programs by developing curriculum for, preparing for, and executing unit-level manager training. Under the direction of the Cooperative Experience Manager, they are responsible for unit-level managers being properly trained and supported.

The Member Education Coordinator works closely with members, member leadership, the Cooperative Experience Manager, Member Resources Coordinator, and Mediation and Member Review Coordinator and senior management in order to achieve overall organizational objectives. They must have the ability and desire to work with members in a member-controlled cooperative environment.

Specific Duties:

• Acts as the point-person for scheduling, planning, and coordinating the overall unit-level manager training schedule.
• Arranges for training venues, schedules appropriate presenters/experts for relevant topics, coordinates set-up/clean-up, provides for meals, supplies, etc. for training, delegating to Member Resources member staff and temporary member workers as needed.
• Compiles attendance information and coordinates make-up trainings, as needed.
• Collaborates with the members, CXM, member leaders, staff, and external community contacts to develop a robust list of resources, tools, and presenters to aid unit-level managers and other member leaders interested in providing trainings and ongoing education to their units.

• In collaboration with the Mediation and Conduct Committee Liaison, engages in conflict resolution between members and/or managers and that member concerns relating to discrimination and harassment are promptly addressed and resolved.
• Ensures that VOCs and Elections run smoothly and in accordance with BSC Policies.
• Hosts Manager recruitment events

• These resources include but are not limited to: other financial and basic needs resources, health and wellness events and materials, conflict mediation, member advocacy, disabled access support, etc.

• Be open, accessible, approachable, and responsive and to members who may have concerns or need support.
• Provide members with support, work to identify appropriate follow-up, and provide members with information about internal and external resources that may be helpful.
• Work directly with the external experts and organizations to provide unit-level managers and members with proactive trainings on how to identify and respond to such issues and coordinate appropriate response, resources, and follow-up for specific member concerns.
• Strives to be accessible to all BSC members/managers and works to increase communication and visibility, (e.g. by potentially holding office hours, attending house dinners/councils, attending monthly manager meetings, etc.).