Community Assistant - Co-Living

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Job Title: Community Assistant - Co-Living

Department: Property Management – Resident Services

Reports To: Resident Services Manager, Director of Property Management

Interdepartmental

Collaboration:

Marketing, Leasing, Facilities

Position Overview

The Community Assistant – Co-Living plays a vital role in supporting resident services and operations at TBG's co-living houses serving UC Berkeley students. As the primary on-site representative for an assigned house, the Co-Living CA is responsible for the general upkeep, organization, and community culture of the property — and for ensuring the house is consistently tour-ready for the leasing team.

This role is hands-on, highly visible, and focused on creating a positive living environment that drives renewals and reinforces TBG's reputation. This is an entry-level role ideal for individuals interested in gaining experience in property management, real estate, or student housing operations.

• Conduct regular walkthroughs of the assigned house to monitor cleanliness, organization, and overall condition of common areas.
• Audit, organize, and replenish house supplies (cleaning products, paper goods, common-area essentials, etc.) and submit restock requests in a timely manner.
• Perform light cleaning of common areas as needed to maintain TBG standards between professional cleanings (e.g., kitchens, lounges, hallways, entryways).
• Identify maintenance issues proactively and submit work orders, escalating urgent items to the Resident Services Manager.
• Ensure shared spaces are presentable and welcoming for both current residents and prospective tours.

• Maintain a consistent, visible presence in the assigned house — making time to be on-site, interact with residents, and remain accessible.
• Plan and execute regular resident events designed to foster connection, build community, and encourage residents to stay engaged with their housemates and with TBG.
• Encourage participation in events and house culture to support resident satisfaction, renewals, and long-term reputation.
• Act as an ambassador for the house and TBG, fostering relationships with UC Berkeley students and ensuring a welcoming atmosphere.

• Serve as a primary point of contact for residents in the assigned house for day-to-day questions and concerns.
• Address resident concerns directly when appropriate and elevate issues to the Resident Services Manager when necessary.
• Mediate conflict between residents and help foster a respectful, cooperative living community — particularly important in shared co-living spaces.
• Respond to and document behaviors that violate the lease agreement or community policies, escalating to the Resident Services Manager as appropriate.
• Communicate house expectations, policies, and updates clearly and consistently to residents.
• Support resident communications regarding leasing renewals, maintenance requests, and community updates.
• Encourage the respect and appreciation of individual differences among residents.

• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
• Provide emergency response and referral services and resources to residents as needed.
• Immediately report any life safety hazard or maintenance concern encountered on the property to the appropriate team.
• Be familiar with general maintenance policies and procedures and assist with after-hours maintenance emergencies as scheduled.

• Ensure the assigned house is consistently tour-ready — clean, organized, and presentable for prospective residents at all times.
• Coordinate with the full-time leasing team to support showings, address space-specific questions, and prepare common areas and…