House Operations Manager

Compensation:

Show Pay: $300.00-$350.00 flat rate (average shift: 10-12 hours)

Office

Hours:

Up to 24 hours per week as needed, preferably on non-show days

Admin Office Hours Hourly Rate: $22.00-$24.00 per hour

The House Operations Manager leads the customer experience across all front-of-house, bar, and facility operations, ensuring every concert, special event, rental, and community program is executed safely, efficiently, on time, and to the highest standards of hospitality.

Working closely with the FOH Manager, Production, Bar, Food Service, Box Office, Floor Staff, Care Crew, Facilities and Maintenance, and on-site medical teams
, the House Operations Manager hires, trains, schedules, supervises, and supports event staff; coordinates day-of-show operations; resolves patron and staff concerns; and maintains a safe, accessible, inclusive, clean, and welcoming environment for patrons, artists, employees, and community partners.

The House Operations Manager is also responsible for maximizing ancillary revenue, controlling show-related labor and operating expenses
, and ensuring compliance with venue policies, responsible alcohol service requirements, ADA standards, emergency procedures, staff-training requirements, and cash-handling protocols. The role oversees the readiness, appearance, cleanliness, security, repair, and maintenance of the venue, including its furniture, fixtures, systems, and equipment.

As a leader within an independent nonprofit music venue, the House Operations Manager advances The UC Theatre’s mission by modeling professionalism, equitable leadership, and community-centered hospitality. The position also mentors and supervises Concert Career Pathways participants, integrating young people from historically marginalized communities into real-world venue operations and helping them develop the skills, confidence, and experience required to build successful careers in the live music and creative industries.

• Facility Maintenance:
  Maintain the building and office spaces in excellent condition, with close attention to repairs, preventive maintenance, safety, and cleanliness.
• Hire, schedule, budget for, and manage Floor Staff, Bar Staff, Box Office Staff, Care Crew, EMT Contractor, Facilities Staff, and Ushers for all shows.
• Ensure the venue looks its best, remains clean and safe, and delivers the best possible customer experience.
• Maintain the facilities project spreadsheet to track timelines and budgets for all projects.
• Schedule vendors for monthly maintenance and services.
• Obtain three competitive bids whenever practicable; oversee major repairs and special projects; follow up through completion; and inspect completed work before authorizing payment.
• Maintain accurate records of upcoming maintenance, cleaning, repairs, and vendors.
• Oversee all in-house maintenance and Care Crew operations before and after shows, as well as weekly general theatre and office cleaning.
• Obtain City parking permits, including requesting and collecting them from the City and installing them at the beginning of each month.
• Respond to escalated staff and guest inquiries or concerns related to shows. Manage artist meet-and-greet packages and guest amenities, including the VIP program and seat upgrades. Work with all staff to ensure service standards are consistently met.
• Coordinate annual inspections for fire and Alarm Systems (Fire & Alarm), Health Department requirements, the ADA lift, and other regulated systems.
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
• Manage and coordinate the collection and return of all lost-and-found items.
• Order cleaning, kitchen, office, and maintenance supplies, and maintain an accurate inventory and purchasing list.
• Serve as the primary point of contact for general deliveries and distribute mail to the appropriate departments.
• Conduct required safety and emergency-procedure training for all staff and new hires.
• CCP Education Program:
  Mentor, train, and supervise Concert Career Pathways interns, supporting their development within the program and progress toward their long-term…