Director, Supportive Services

Job Title:

Director of Supportive Services Classification:
Regular, Full Time, Exempt

Department:
Supportive Services

Reports to:

Chief Programs Officer

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Insight Housing’s Supportive Services are designed to serve very low-income, primarily homeless Veterans and Veteran families, as well as other individuals and families experiencing homelessness through programs like the Supportive Services for Veterans (SSVF), Cal-Aim Housing Community Supports Program, the Albany Project HOPE outreach and housing navigation program, and the Shelter Plus Care program. These programs assist participants in exiting homelessness to permanent housing and in maintaining that placement.

Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, employment services, and assistance in obtaining benefits. Additional programs may be added as Insight Housing continues to grow.

The Director of Supportive Services is a member of Insight Housing’s Leadership Team, with primary responsibility for managing and overseeing all of Insight Housing’s Supportive Services Programs. Under the supervision of the Chief Programs Officer, the Director of Supportive Services will provide leadership to and be responsible for operational and strategic success of all supportive services programs, to include Supportive Services for Veteran Families (“SSVF”), and other Rapid Rehousing and Tenant Sustaining Support programs.

The Director will work closely with the Chief Programs Officer in strategic planning and will oversee all administrative functions, clinical programming, and community relations functions for Insight’s supportive services programs. They will implement the strategic vision and leadership of the agency; evaluate the effectiveness of programs and make improvements; help promote and diversify funding through effective resource stewardship; raise the agency’s profile through external communications and relationship building;

and provide mentoring and supervision to their team.

• Provide administrative and programmatic leadership to programs and teams, ensuring effective and quality service delivery while meeting or exceeding outcomes/service measures.
• Collaborate with the Chief Programs Officer to develop and implement strategies that will maximize synergy among all programs and administrative teams.
• Ensure monthly spending in each program is aligned with budget requirements and program goals.
• Supervise Deputy Director, Sr. Program Managers, and Program Managers as they hire, onboard, train, supervise, evaluate, and performance manage all program staff.
• Effectively lead and manage complex service delivery across 8+ counties with 100+ indirect reports.
• Create objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all employees based on contractual goals.
• In collaboration with the HR department and Program Management team, implement a professional development and staff training program to address employee experience and skill gaps.
• Respond to emergency and priority situations, resolving grievances,…