Bilingual Program Coordinator – Delivery

Program Coordinator – Home Delivery (Bilingual)

Collaborates with operations staff, community partners, and volunteers to prepare and distribute food directly to the community through the 9th Street Pantry and Home Delivery programs. Creates menus for home delivery recipients and builds relationships with community partners, volunteers, and community members accessing BFN services. Exercises language capabilities to engage with a diverse community, working closely with the Community Outreach Associate to onboard community members to the home delivery program and pre‑screen for Cal Fresh eligibility.

Reports to Senior Program Manager.

Hours: Full‑time 37.5 hours/week. Non‑exempt, hourly.

Schedule: Monday‑Friday 9:00am‑5:00pm. Regularly scheduled to work Tuesdays & Thursdays 10:30am‑6:30pm.

Location: Onsite at West Berkeley warehouse.

Compensation: $28.50–$31.00 per hour.

To Apply:

• Support 9th Street Pantry with timely preparation, restocking, and day‑to‑day operations, including filling in when there are volunteer outages.
• Collaborate with warehouse operations team to ensure proper quality, quantity, and variety of food for all direct distribution programs.
• Coordinate and lead volunteers during their shift.
• Regularly serve as the staff member on site for the evening pantry on Tuesdays and Thursdays, supporting volunteers and closing the warehouse.
• Utilize the Client Voice software system to enter new registrant information and create monthly reports to track how many people are receiving food from BFN programs.
• Work with Senior Program Manager to implement program changes to improve efficiency, reach, and impact of 9th Street Pantry.

• Utilize order scheduling software, Airtable, to support order fulfillment for Home Delivery program.
• Support the home delivery program by creating labels, developing menu offerings, and communicating with interested recipients.
• Facilitate Home Delivery member onboarding processes by conducting interviews with interested community members for eligibility.
• Coordinate scheduling of Home Delivery recipients and create delivery routes.
• Work with Home Delivery packing volunteers to ensure all boxes are made according to BFN standards and all grocery boxes are picked up by Home Delivery driving volunteers.
• Work with Senior Program Manager to implement program changes to improve efficiency, reach, and impact of Home Delivery Program.

• Support Cal Fresh Enrollment and Outreach efforts, including direct outreach to community members to assist with Cal Fresh applications and pre‑screening processes and attend Cal Fresh trainings.
• Update and maintain BFN’s outreach resources at the 9th Street Pantry.
• Connect with local community‑based organizations to facilitate resource tabling opportunities.
• Work alongside Community Outreach Associate to represent Berkeley Food Network at community outreach activities.

• Orient volunteers and support with home delivery box assembly, pantry set‑up, and driver/co‑pilot check‑in processes, and community member interactions.
• Lead by example – demonstrate to existing volunteers and train new volunteers on best practices for pantry operations and member interactions.
• Receive and report volunteer feedback and answer questions about processes.
• Identify specific volunteer needs or training opportunities at pantries, home delivery programs, and other distribution events, and share feedback with the Volunteer team.
• Lead volunteer huddles before and after shifts.

• Create fliers, notices, and newsletters, as needed, to inform community members of updates or changes to programs.
• Maintain safe and clean facilities and work environment by keeping shelves, pallet area, and workstations neat; participate in daily cleaning processes.
• Maintain best practices for food handling by storing items in appropriate locations and at appropriate temperatures to prevent spoilage, infestation, and cross‑contamination.
• Attend and participate in staff, team, and organizational meetings.
• Support and attend mobile pantries as needed.
• Support Programs Team members as needed.
• Support…