Retail Store Manager

Overview

As a Store Manager, you will oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Store Managers are committed to helping drive Crossroads' values—creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience. When you join Crossroads, you are joining the sustainable fashion movement and reshaping fashion culture.

You’ll learn how to run a second-hand business—you’ll embody an entrepreneurial spirit, learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.

• Engage customers by greeting them with a smile and creating a welcoming, fun, and inclusive environment to shop and work in.
• Prioritize tasks and delegate to the team to run the store efficiently, including managing breaks and lines.
• Be customer-focused by guiding customers in how we work and helping them find what they need.
• Mentor and coach team members using training tools and growth plans to support their development.
• Communicate clearly with management to ensure partnership and alignment on store goals.
• Problem-solve to enhance customer experience, employee engagement, and overall store performance.
• Operate with integrity and act in the best interest of customers and the business.
• Be compassionate, inclusive, and focused on developing a diverse, authentic work environment.
• Be reliable and flexible, supporting the team as needs change throughout the day.

• Prior experience in retail management as a Lead Manager supervising a team of 15+ employees (2 years+).
• Extensive fashion knowledge including familiarity with labels, brands, designers and current trends.
• Must be able to work a minimum of 40 hours per week.
• Must be authorized to work in the United States.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

WAGE RANGE: $70,304-$80,304 per year.

• Create a community with you. Travel twice a year to meet peers in-person to learn, celebrate, and collaborate with other leaders.
• Employee Resource Group (ERG) offering a seat and voice to help shape the company through DEI commitments.
• Clear paths for growth and ongoing professional development.
• Opportunities to bond with your team and celebrate successes together.
• Training programs to equip you for success.

Crossroads Trading has been buying, selling, and consigning name brand and designer clothing since 1991, with 38 retail locations across multiple regions. We operate as part of the sustainable fashion movement and are known in the industry as a leader in the resale sector.