Security Associate​/Customer Service Greeter

Position: Security Associate / Customer Service Greeter
Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

WAGE RANGE: $21.00-$25.00 PER HOUR

Help Keep Our Stores Safe and Welcoming
As a Crossroads Security Floor Associate, you’ll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast-paced lively second-hand clothing retail stores where customers buy and sell their gently used fashion.

What you’ll do:
You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de-escalation techniques is preferred.

You are:

• Experienced. You’re a pro at providing un-armed surveillance.
• Team-oriented. You’re a people-person who loves working as a team.
• Compassionate. You embody our core values of service, inclusion and education and take a human-centered approach when resolving conflict.
• A Problem-solver. You are quick to come up with solutions when issues arise.
• Calm + Friendly. You have a calm but focused presence. You’ll be the first and last person our customers see, setting the tone for their experience with our brand.
• Respectful. You understand professional boundaries in the workplace.

You will:

• Provide a physical, yet friendly, presence. You will offer security support at all times while providing genuine hospitality and warmth.
• Welcome customers. You will welcome, direct, and educate customers.
• Anticipate + Respond. You will work to de-escalate any disruptive incidents in collaboration with your leadership team.
• Be a team-player. You will communicate well with all staff to deliver the best customer experience possible.
• Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.

Perks:


Health + Wellbeing
We will:

• Support your wellbeing. We care about our employees holistically and offer sick paid time off.
• Prioritize health & wellness for all. We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!

Work/Life Harmony
We will:

• Encourage you to live your best life by taking vacation time!
• Give you incentives when you work during the holidays. We give you time and a half pay for select holidays throughout the year, and we are closed on Thanksgiving and Christmas.
• Encourage work/life balance. We offer flexible scheduling and liveable hours so that you can meet work & life needs. There are no graveyard or overnight shifts at Crossroads!

Financial Health
We will:

• Contribute to your 401(k). Free money? We’ll match up to 6% of your contribution as soon as you are eligible! We offer both a Roth and traditional 401(k).
• Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!
• Be Transparent. We have clear pay ranges and always advertise pay for positions. We believe in pay equity.
• Offer Earned Wage Access. Need money before payday? You’ll be able to access pay as you earn it through our partner app Zay Zoon.
• Contribute to Commuter Benefits. Take public transit? We’ll contribute and match a portion of your commuter account monthly.

Growth + Development
We will:

• Empower you. Our Employee Resource Group (ERG) gives you a seat (and a voice) at the table. They meet monthly to discuss how we can shape the company through a diverse lens and meet our DEI commitments. You’ll also participate in a quarterly Security Virtual Meeting where you’ll be able to share ideas and learn alongside fellow security employees from stores across the country!
• Celebrate with you. We’ll provide you with many opportunities to bond with your team as you celebrate successes together.
• Equip you with the tools to be successful. As you onboard & throughout your career, our training programs will set you up to win.

Minimum Requirements:

• Prior experience in security (1 year+)
• Must be authorized to work in the United States.

About Crossroads

One of the first companies to pioneer secondhand clothing as an…