Club Supervisor

## Club Supervisor Apply remote type:
On-Site locations:
Claremont Resort & Club - Berkeley, CAtime type:
Full time posted on:
Posted 6 Days Agojob requisition :
JR116255
** About Us
** At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
** Overview
* * The Club Operations Supervisor is responsible for overseeing the daily operations of the club, ensuring a seamless and exceptional experience for members and guests. This role places a strong emphasis on retail management, member engagement, and operational efficiency. The ideal candidate will be highly organized, detail-oriented, and passionate about delivering top-tier service while driving retail sales and club engagement.### Member Services & Engagement:
* Serve as the primary point of contact for members, addressing inquiries, complaints, feedback, and suggestions promptly and professionally. Ensure all member interactions are positive and foster long-term relationships.
* Design, implement, and monitor member programs that increase engagement, satisfaction, and retention.
* Partner with club leadership to ensure the club environment remains welcoming, inclusive, and aligned with the community culture and values. Regularly collect feedback from members to assess their needs and expectations.

Club Operations & Administration:
* Supervise the front desk services to ensure smooth operations including membership inquiries, check-ins, guest relations, and general administrative duties.
* Provide leadership and training to staff to ensure they maintain the highest standards of service and efficiency, while encouraging a positive and motivating work environment.
* Develop and implement policies and procedures to streamline operational workflows, increase productivity, and improve service delivery to both members and guests
* Collaborate with resort and other operational teams to ensure a seamless and cohesive experience for members, guests, and event participants across the entire facility.

Retail Management:
* Assist in all aspects of the club’s retail operations, from merchandise selection and product sourcing to inventory management and pricing strategies.
* Ensure that the retail offerings are aligned with the club’s brand and member preferences.
* Maintain optimal inventory levels through regular tracking of stock levels, monitoring sales trends, and adjusting reordering schedules to prevent stockouts or excess inventory.
* Train, coach, and mentor staff on advanced retail sales techniques, upselling opportunities, and customer service best practices to enhance the member shopping experience.
* Monitor inventory levels, track sales trends, and manage stock replenishment to prevent shortages or overstock.

PERFORMANCE FACTORS:
* ** Retail Sales Growth & Inventory Management:
** Drive consistent retail sales growth while ensuring efficient inventory management that supports the club’s financial goals. Proactively address sales trends and adjust strategies to optimize profitability.
* ** Member Satisfaction & Retention:
** Deliver exceptional…