Club Supervisor

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club blends its rich 19th‑century history with modern comforts to offer the very best of the Bay Area.

The Club Operations Supervisor is responsible for overseeing the daily operations of the club, ensuring a seamless and exceptional experience for members and guests. This role places a strong emphasis on retail management, member engagement, and operational efficiency. The ideal candidate will be highly organized, detail‑oriented, and passionate about delivering top‑tier service while driving retail sales and club engagement.

• Serve as the primary point of contact for members, addressing inquiries, complaints, feedback, and suggestions promptly and professionally.
• Ensure all member interactions are positive and foster long‑term relationships.
• Design, implement, and monitor member programs that increase engagement, satisfaction, and retention.
• Partner with club leadership to ensure the club environment remains welcoming, inclusive, and aligned with the community culture and values.
• Regularly collect feedback from members to assess their needs and expectations.

• Supervise the front desk services to ensure smooth operations including membership inquiries, check‑ins, guest relations, and general administrative duties.
• Provide leadership and training to staff to ensure highest standards of service and efficiency, encouraging a positive, motivating work environment.
• Develop and implement policies and procedures to streamline operational workflows, increase productivity, and improve service delivery to both members and guests.
• Collaborate with resort and other operational teams to ensure a seamless and cohesive experience for members, guests, and event participants across the entire facility.

• Assist in all aspects of the club's retail operations, from merchandise selection and product sourcing to inventory management and pricing strategies.
• Ensure that the retail offerings are aligned with the club's brand and member preferences.
• Maintain optimal inventory levels through regular tracking of stock levels, monitoring sales trends, and adjusting reordering schedules to prevent stockouts or excess inventory.
• Train, coach, and mentor staff on advanced retail sales techniques, upselling opportunities, and customer service best practices to enhance the member shopping experience.
• Monitor inventory levels, track sales trends, and manage stock replenishment to prevent shortages or overstock.

• Retail Sales Growth & Inventory Management:
  Drive consistent retail sales growth while ensuring efficient inventory management that supports the club's financial goals.
• Member Satisfaction & Retention:
  Deliver exceptional member service through personalized attention and tailored services, ultimately increasing satisfaction, engagement, and retention rates.
• Operational Efficiency & Team Leadership:
  Enhance operational workflows and maintain a high standard of service by fostering a collaborative team environment; develop and support staff, ensuring they are trained and motivated to excel in their roles.
• Attendance/Punctuality and Dependability:
  Report to work at the scheduled time, maintain minimal unplanned absences, and adhere to company policy.
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  Work Schedule:
  
  Flexible to accommodate 5 days, 8‑hour workdays or another variation of 40 hours per week with extensive overtime during peak business periods, 30 minutes for lunch unpaid.
• Teamwork and Flexibility:
  Help and share knowledge or expertise with others; respond positively to new ideas, requests, and changing situations; provide meaningful feedback and respond well to constructive criticism.
• Communication and Contact:
  Communicate effectively verbally and in writing with superiors,…