Intake Coordinator , Center

Basic Needs Intake Coordinator (5153C), Basic Needs Center #87500

At the University of California, Berkeley , we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and Mac Arthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond.

Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth . We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

The Basic Needs Center supports students with food, housing, and financial stability resources, and connects students to other essential services. Support includes assessment of individualized student needs, navigation of and connection to basic needs resources, and planning and support to address students’ immediate and long-term care in collaboration with on and off campus partners and services.

The Basic Needs Intake Coordinator serves as a primary point of contact for students engaging with the Basic Needs Center’s (BNC) direct student support systems. This position plays a vital role in ensuring that students are triaged and connected efficiently to holistic services, including food, housing, and financial stability resources. The Intake Coordinator supports the initial assessment process, assists with case coordination and administration, manages a portfolio of standard resource requests, and contributes to the daily operations of the center's public-facing services.

The First Review Date for this job is July 28, 2026. For full consideration, please apply on or before the first review date.

• Initial Screening:
  Serve as a central point of contact for student inquiries and referrals; conduct foundational reviews to identify student needs, urgency, and appropriate pathways for support.
• Service Routing:
  Determine appropriate next steps for incoming requests, including routing to case management staff, providing immediate resource navigation, or referring to campus and community partners.
• Trend Monitoring:
  Assist in tracking engagement data and service trends to help leadership evaluate service demands and emerging student needs.

• Queue Management:
  Support the administration of the case referral queue, assisting with the timely and equitable distribution of workflows among the support team.
• Documentation & Systems:
  Maintain accurate, confidential records within the department’s data management systems to ensure seamless transitions and continuity of care.
• Internal Communication:
  Facilitate communication between triage entry points and service providers to ensure dependable handoffs and follow-up tracking.
• Workflow Optimization:
  Participate in the ongoing review and refinement of administrative workflows to maximize service efficiency and team responsiveness.

• Standard Support Portfolio:
  Provide short-term, solution-focused coordination for students navigating standard or transactional resource requests (e.g., emergency financial applications, basic resource navigation, and public benefit program guidance).
• Follow-Up Coordination:
  Conduct routine follow-up communications with students to confirm resolution of immediate needs and verify connection to external resources.

• In-Person Services:
  Support the center’s public-facing and in-person operations, ensuring a welcoming, organized, and accessible environment for the campus community.
• Outreach & Engagement:
  Participate in center-wide outreach efforts and programs as needed.
• Special Projects:
  Assist with…