Security Associate ​/ Customer Service Greeter

Responsive Recruiter

As a Crossroads Security Floor Associate, you'll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast-paced lively second-hand clothing retail stores where customers buy and sell their gently used fashion.

You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de-escalation techniques is preferred.

You are:

• Experienced. You're a pro at providing un-armed surveillance.
• Team-oriented. You're a people-person who loves working as a team.
• Compassionate. You embody our core values of service, inclusion and education and take a human-centered approach when resolving conflict.
• A problem-solver. You are quick to come up with solutions when issues arise.
• Calm + Friendly. You have a calm but focused presence. You'll be the first and last person our customers see, setting the tone for their experience with our brand.
• Respectful. You understand professional boundaries in the workplace.

You will:

• Provide a physical, yet friendly, presence. You will offer security support at all times while providing genuine hospitality and warmth.
• Welcome customers. You will welcome, direct, and educate customers.
• Anticipate + Respond. You will work to de-escalate any disruptive incidents in collaboration with your leadership team.
• Be a team-player. You will communicate well with all staff to deliver the best customer experience possible.
• Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.

Minimum Requirements:

• Prior experience in security (1 year+)
• Must be authorized to work in the United States.

About Crossroads

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991. Since opening the doors of its first location in the heart of San Francisco's Fillmore District, Crossroads has expanded over time to 38 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, and Houston.

And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing. Crossroads has been featured in Harper's Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the 'resale revolution.'

If you like working in a fun, positive environment, you'll enjoy a career with us! Compensation: $21.00 - $25.00 per hour