Community Specialist, Channel Retail

Location:

Berkeley, California, United States. Sales and Business Development.

As a Community Specialist, you will demonstrate passion for Apple, sales, and growing relationships with partner resellers. You will deliver training and demonstrations at partner stores, influencing the Apple experience through merchandising and brand standards.

• Represent Apple within multiple partner stores and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date according to Apple’s standards.
• Align with your leader on weekly partner visits.
• Provide daily care and inspection of multiple points of sale according to guidelines and escalaté issues for timely resolution.
• Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
• Distill key themes, nuances, and insights from store visits and share feedback with other Apple teams.

• Typically requires a minimum of 1-2 years of related experience
• Passion for helping customers and partners understand how Apple technology can enrich lives
• Curiosity for continuous learning and eagerness to share knowledge with others
• Ability to educate, inspire, and influence others
• Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

• High level of integrity, trust, and accountability
• Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
• Effective time management including ability to multitask, organize, and prioritize tasks
• Ambition for driving sales results and recommending Apple solutions is desirable
• Background in direct sales or solution-based selling is a plus

Base pay range: $27.75–$35.96 per hour. Pay is based on skills, qualifications, experience, and location. Benefits include comprehensive medical and dental coverage, retirement benefits, discounted products and services, tuition reimbursement, and potential discretionary bonuses or commission payments. Eligibility for stock programs under certain terms.

Work schedule:

40 hours per week with occasional overtime, typically Wednesday through Sunday (flexible with business needs). Must reside within 60 miles of the job location and provide reliable transportation.

Apple is an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.