Resident Advocate Supervisor; Men's Shelter

Compensation: $68,000 + DOE

Benefits:

• Free Health, Dental, & Vision (50% of coverage paid for dependents)
• Affordable Chiropractic and Acupuncture benefits
• 19 Paid Holidays- (22 paid holidays in 2024!)
• 15 Vacation Days, with annual increase
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• and many more!

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Insight Housing's Housing portfolio manages a comprehensive continuum of care, starting with immediate crisis relief through the Men's and Women's Emergency Overnight Shelters and the foundational Meals Program. This foundation is integrated with structured stability programs, including Transitional Housing for Veterans delivered via the Grant and Per Diem (GPD) program. Our long-term strategy focuses on maintaining housing security through diverse permanent options, specifically Permanent Supportive Housing (PSH) for the chronically homeless and specialized Licensed Adult Residential Facilities (ARFs), ensuring a systematic pathway for clients moving from homelessness to long-term stability.

The Resident Advocate Supervisor oversees the daily operations and supervision of Resident Advocates at either the men’s shelter or women’s shelter. This position ensures continuous 24/7 staffing coverage, provides direct supervision and support to frontline staff, and ensures a safe, supportive, and trauma-informed environment for residents. The Supervisor reports directly to the Program Manager and works primarily swing shifts.

Schedule:

Swing shift (4:00 PM – 12:00 AM); either Tuesday–Saturday or Sunday–Thursday.

• Prepare, manage, and maintain staff schedules to ensure full coverage for 24/7 shelter operations.
• Ensure all shifts are covered, including coordinating on-call staff and filling shifts as needed including evenings, weekends, or holidays.
• Provide day-to-day supervision, coaching, and support to Resident Advocates.
• Monitor staff performance, attendance, and adherence to policies and procedures.
• Respond to operational issues, resident concerns, and emergencies during assigned shifts.
• Ensure Resident Advocates follow safety protocols, de-escalation practices, and trauma-informed care standards.
• Communicate staffing needs, incidents, and operational updates to the Program Manager and complete required documentation.
• Support onboarding and training new Resident Advocates.
• Promote a respectful, inclusive, and supportive environment for residents and staff.
• Participate in meetings, case conferences, and trainings.
• Monitor facility safety, cleanliness, and maintenance concerns.
• Review reports, logs, and case notes for quality and compliance.
• Enforce program rules, policies, and procedures consistently and fairly.

• High school diploma or GED required;
  Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred.
• Minimum of 2 years of experience working in a shelter, interim housing, residential program, or similar congregate care setting.
• At least 1 year of experience in a supervisory, lead, or shift-lead role, or demonstrated experience providing oversight of staff during assigned shifts.
• Experience working in 24/7 operations, including evening, overnight, or swing shifts.
• Demonstrated knowledge of shelter operations, safety protocols, and crisis response.
• Ability to prepare and manage staff schedules and ensure full shift coverage, including use of on-call staff.
• Experience supervising frontline staff and addressing performance,…