Lead Service Coordinator

The Lead Service Coordinator position has a multifaceted role of providing on-site service coordination at an assigned property (approximately 50%) and case management through CalAIM Tenancy Sustaining Services and Housing Deposit support to eligible residents, based on identified needs and consent, with the goal of maintaining safe and stable tenancy (approximately 50%). Lead Service Coordinators achieve this by assisting residents with addressing barriers related to tenancy, providing timely education and coaching around lease enforcement and collaborating effectively with the property management team to advocate for their needs.

Lead Service Coordinators are responsible for referring eligible residents to various Community Supports and ECM providers within the CalAIM network of providers and maintaining various benefits that the resident is eligible for, and for timely documentation of services in the Homeless Management Information System (HMIS) and other documentation systems essential for meeting the invoicing requirements of the CalAIM contract. Lead Service Coordinators may provide time-limited case management services to individuals who are ineligible for Tenancy Sustaining Services or other local case management services, on an as needed basis.

The Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA’s residents and the surrounding community. An initiator and collaborator, the Lead Service Coordinator builds and maintains ongoing positive and supportive working relationships with residents, colleagues, community organizations and volunteers to fulfill SAHA’s mission.

About SAHA:
Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.

Location:

This position will work at a senior property in Berkeley, CA:
Amistad House Benefits/Perks: SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long-term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays.

Primary Duties and Responsibilities include but are not limited to the following:

Individual Services (Service Coordination)
Creates a welcoming environment for all residents and promotes available services and programs through a variety of methods and marketing strategies.

Conducts on-going assessments to support residents to meet their needs and goal attainment.

Provides on-going information and resources, referral services, system navigation to meet residents where they are at, identify needs, and secure the full range of social services and supports to all residents within assigned property/properties.

Effectively addresses residents’ behavioral, financial health and social concerns to address housing instability, and uses evidence based strategies during intervention of critical incidents and lease violations.

Provides crisis intervention and de-escalation, coordinates access to appropriate levels of care/ services, and implements mandated reporting policies.

Maintains accurate and timely documentation to meet annual and quarterly program and compliance; documents all resident demographics, issues, requests, statistics, incidents, program attendance, interactions and outcomes through online services software.

Develops constructive and collaborative relationships with residents and their circle of support, community agencies, volunteers, property…